Customer Service Office Coordinator
2 weeks ago
Benefits:
Complimentary snacks and beverages
Provided uniforms
Career advancement opportunities
Comprehensive training and development
Retirement savings plan (401(k))
401(k) matching contributions
Performance-based bonuses
Paid time off
Handyman Connection of SE Jacksonville is a locally owned and operated business, well-regarded in the home improvement sector for our commitment to outstanding customer service and high-quality craftsmanship. We are a dynamic local office affiliated with an International Franchise, currently seeking a full-time Customer Service Administrator to support our expanding operations.
We are in search of an exceptional Customer Service Administrator who excels at keeping our craftsmen and clients organized. This role requires a proactive individual with a positive attitude and a strong desire to assist the team.
What You Will Receive:
Competitive compensation based on your expertise, experience, and availability
Standard business hours
A professional yet friendly office environment
Excellent training and support
Business casual dress code
Opportunities for personal and professional growth
Responsibilities:
Commitment to delivering outstanding customer service
Ability to manage the details of a small business while working autonomously
Time management and responsibility oversight - including scheduling, customer support, job tracking, billing, team communications, and phone interactions
Utilization of customer and internal software systems for project leads, marketing, and operational tasks
Experience in overseeing projects from initiation to completion
Capability to handle multiple tasks in a fast-paced environment
Qualifications:
Excellent verbal and written communication skills
Friendly demeanor; enjoys engaging with people
Strong organizational abilities and task tracking from project start to finish
Proficient with standard office equipment and computer applications, particularly Microsoft products such as Outlook, Excel, Word, and CRM systems
Preferred: 3+ years of experience in a Call Center or Customer Service role
Preferred: 1+ years of experience managing projects, teams, or complex systems
Knowledge of home repair and light remodeling is advantageous
Self-motivated individual eager to learn and grow within the company
If you are interested in a Customer / Administrative role and wish to work alongside a supportive team, we encourage you to explore this opportunity with Handyman Connection of SE Jacksonville.
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