Customer Service Office Coordinator

2 weeks ago


Jacksonville, Florida, United States Handyman Connection of SE Jacksonville Full time

Benefits:
Complimentary snacks and beverages

Provided uniforms

Career advancement opportunities

Comprehensive training and development

Retirement savings plan (401(k))

401(k) matching contributions

Performance-based bonuses

Paid time off

Handyman Connection of SE Jacksonville is a locally owned and operated business, well-regarded in the home improvement sector for our commitment to outstanding customer service and high-quality craftsmanship. We are a dynamic local office affiliated with an International Franchise, currently seeking a full-time Customer Service Administrator to support our expanding operations.


We are in search of an exceptional Customer Service Administrator who excels at keeping our craftsmen and clients organized. This role requires a proactive individual with a positive attitude and a strong desire to assist the team.


What You Will Receive:
Competitive compensation based on your expertise, experience, and availability

Standard business hours

A professional yet friendly office environment

Excellent training and support

Business casual dress code

Opportunities for personal and professional growth

Responsibilities:
Commitment to delivering outstanding customer service

Ability to manage the details of a small business while working autonomously

Time management and responsibility oversight - including scheduling, customer support, job tracking, billing, team communications, and phone interactions

Utilization of customer and internal software systems for project leads, marketing, and operational tasks

Experience in overseeing projects from initiation to completion

Capability to handle multiple tasks in a fast-paced environment

Qualifications:
Excellent verbal and written communication skills

Friendly demeanor; enjoys engaging with people

Strong organizational abilities and task tracking from project start to finish

Proficient with standard office equipment and computer applications, particularly Microsoft products such as Outlook, Excel, Word, and CRM systems

Preferred: 3+ years of experience in a Call Center or Customer Service role

Preferred: 1+ years of experience managing projects, teams, or complex systems

Knowledge of home repair and light remodeling is advantageous

Self-motivated individual eager to learn and grow within the company


If you are interested in a Customer / Administrative role and wish to work alongside a supportive team, we encourage you to explore this opportunity with Handyman Connection of SE Jacksonville.



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