Catering Operations Leader
2 weeks ago
The Duquesne Club, a distinguished city club in Downtown Pittsburgh, is renowned for hosting a diverse array of influential figures across various sectors including business, finance, politics, and the arts.
We pride ourselves on creating a welcoming environment for our members, characterized by professionalism, warmth, and engagement. As a Banquet Captain, your primary goal will be to ensure that every member and guest enjoys an unforgettable experience. This will involve overseeing banquet staff and providing training tailored to each event.
Key Responsibilities:
- Prepare banquet and private dining areas according to member preferences.
- Conduct inspections of dining spaces prior to guest arrival to confirm proper arrangements.
- Supervise banquet personnel and provide additional training as needed.
- Facilitate pre-event meetings to relay menu details and special requests.
- Establish and uphold service standards for events, executing them flawlessly.
- Manage drink service, pass hors d'oeuvres, coordinate meal timings, and bartend when necessary.
- Assist guests with menu questions and ensure their dining experience surpasses expectations, addressing any concerns with management promptly.
- Coordinate meal timing with kitchen staff to ensure seamless service.
- Implement safety protocols and respond to emergencies as required.
- Report incidents or accidents to the Assistant General Manager.
- Participate in Club meetings and adhere to all Club policies and procedures.
Essential Qualifications:
- Self-motivated with the ability to work independently and efficiently.
- Familiarity with fine dining standards, etiquette, and social norms.
- Proficient in directing and managing waitstaff effectively.
- Physical capability to carry trays and manage various physical tasks.
- Excellent coordination, dexterity, and organizational skills to thrive during peak periods.
- Strong verbal and written communication skills, with a professional demeanor when interacting with guests and colleagues.
- Banquet Captains may also be tasked with off-site duties, including coordinating transportation, scheduling staff, and managing logistics for catered events.
- Any other related responsibilities as assigned by management.
Preferred Experience:
Previous experience in a similar role at an upscale dining establishment is highly regarded.
If you meet the qualifications and are passionate about delivering exceptional service, we welcome you to explore this opportunity with us.
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