Student Account Specialist

3 days ago


Miami, Florida, United States Florida International University Full time
Job Summary

Florida International University seeks a highly skilled and customer-focused individual to join our team as a Student Account Generalist. In this role, you will provide exceptional support to prospective and current students, parents, and faculty/staff in various areas, including Admissions, Financial Aid, Registration, and OneStop Enrollment Services.

Key Responsibilities
  • Provide assistance and support to Student Financial Services operations within the Office of the Controller.
  • Offer excellent customer service and support via various channels to resolve problems and address issues from students, parents, faculty, staff, and academic departments.
  • Collaborate with student advisors, colleges, or other University departments to clarify situations as needed.
  • Provide support and up-to-date information to prospective and current students in areas such as Admissions, Financial Aid, Registration, OneStop, and Graduation, as assigned.
  • Assist with updating student account information in PeopleSoft or other ERP software programs to ensure data integrity.
  • May participate in banking and/or University Card processes as assigned.
  • May assist with reviewing and analyzing banking activities related to student accounts.
  • Serve as a backup within the department and assist with various Student Financial functions as needed.
  • Assist with special projects as assigned.
Requirements
  • Bachelor's degree and 1 year of relevant experience.
Preferred Qualifications
  • Customer service experience.
  • Experience working in Higher Education.


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