Customer Service Representative
5 days ago
Job Title: Customer Service Specialist
Job Summary:
Orkin is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Provide accurate and up-to-date information to customers regarding their accounts and services.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements:
- High school diploma or equivalent required.
- Previous experience in customer service or sales preferred.
- Excellent communication and interpersonal skills.
- Basic computer skills in various software and web-based applications.
- Proficient in Microsoft Office.
- Strong attention to detail and follow-through.
- Demonstrated ability to prioritize tasks and manage time efficiently.
Work Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.
Benefits:
- Competitive pay range of $17.00-$18.00 per hour with additional commission opportunities.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, dependent scholarship awards.
- Industry-leading, quality, comprehensive training program.
About Orkin:
Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
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