Customer Service Representative

5 days ago


Bloomington Indiana, United States Orkin Full time
Job Description

Job Title: Customer Service Specialist

Job Summary:

Orkin is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide accurate and up-to-date information to customers regarding their accounts and services.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or sales preferred.
  • Excellent communication and interpersonal skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.

Benefits:

  • Competitive pay range of $17.00-$18.00 per hour with additional commission opportunities.
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.

About Orkin:

Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.



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