Customer Service Representative

4 months ago

Bloomington, United States Vireo Health LLC Full time

** Vireo Health Inc.**

** Customer Service Representative**

Bloomington, MN 55437

Here at Vireo Health, Inc. (Vireo) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving peoples lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you ***Who we are***

***What you will do***

We are seeking an energetic and flexible ***Customer Service Representative*** to join our growing dynamic team Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located at our Minneapolis, Bloomington, Rochester, Moorhead, Woodbury, Burnsville, Hermantown, and Blaine.

***Highlighted Responsibilities***

* Control access to facility

* Greet and register patients, review required information, enter patient information into computer system

* Answer multi-line telephone and direct calls appropriately

* Utilize Leaf Logix to check in patients and place in appropriate status

* Scan documents into Electronic Health Records (EHR) system

* Schedule appointments over phone and in-person via our online appointment booking platform

* Maintain strict confidentiality of patient health information

* Other clerical and light janitorial duties as assigned

* Completes opening and closing procedures as assigned

* Knowledgeable of all state cannabis compliance regulations and rules.

* Assist in educating and signing up patients in the Green Goods Loyalty Program

* Ensure patient self-evaluations are completed prior to order pick up

* Check Zendesk to review and follow up on tickets.

* Ability to assist in curbside service if needed.

* Engage in continual self-education of new products, changes in cannabis industry and company.

* Encourage team-based care/engagement while maintaining positive team morale

* Cover Patient Care Coordinator Lunches and breaks as needed.

* Ability to perform PCC duties on a temporary basis due to the needs of the business.

***Qualifications***

* HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.

* Proficiency with MS office required, MS Excel and CRM systems.

* Ability to communicate calmly and clearly with patients and others on the phone and in-person

* Knowledge of customer service principles and techniques

* Ability to handle multiple tasks simultaneously while having attention to detail.

* Willingness and ability to learn several IT platforms for prompt triage and response to patients

* Ability to work in a fast faced environment

* Ability to stand for long periods.

* Flexible availability including by not limited to weekends and evenings.

* Ability to work in a team environment, as well as function independently

* Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations

* Ability to perform job duties effectively when under stress

* Ability to accept constructive feedback and grow with position/company

* Act ethically and apply good judgment

***EEO Statement***

*Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **www.vireohealth.com**

  • Customer Service Representative

    2 months ago

    Bloomington, United States Chestnut Health Systems Full time

    Greet patients and visitors. Gather demographic, financial, and insurance information in person or by telephone. Schedule appointments. Check patients in and out for appointments. Ensure that patients' electronic medical records are up-to-date and in Customer Service Representative, Customer Service, Representative, Retail, Healthcare

  • Customer Service Representative

    5 days ago

    Bloomington, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service,...

  • Customer Service Representative

    2 weeks ago

    Bloomington, Indiana, United States Theclm Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and service-driven individual to join our team as a Customer Service Representative. In this role, you will provide exceptional support to our customers, agents, and insureds, ensuring their needs are met with professionalism and efficiency.As a Customer...

  • Customer Service Representative

    1 week ago

    Bloomington, Indiana, United States Domino's Pizza LLC Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's State Road 46. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a welcoming and engaging...

  • Customer Service Representative

    2 months ago

    Bloomington, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Customer Service Representative

    2 weeks ago

    Bloomington, Indiana, United States Circle K Full time

    Customer Service Representative **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Bloomington, Illinois, United States Circle K Stores, Inc. Full time

    Circle K Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. You will also be responsible for greeting customers, making purchase suggestions, and...

  • Customer Service Representative

    6 days ago

    Bloomington, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Bloomington, California, United States Old Dominion Freight Full time

    Job Details, Customer Service Representative**Customer Service Representative**locationstime typeposted onjob requisition idOld Dominion Freight Line is currently recruiting for a Customer Service Representative to join our team. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members...

  • Customer Service Representative

    6 days ago

    Bloomington, California, United States Old Dominion Freight Full time

    Job Details, Customer Service Representative**Customer Service Representative**locationsBloomington, CA time typeFull time posted onPosted 7 Days Ago job requisition idR Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties...

  • Customer Service Representative

    7 days ago

    Bloomington, Indiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative/Shift Leader to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through taking orders, making pizzas, and providing top-notch service. If you have an outgoing personality, are efficient and energetic, and thrive...

  • Customer Service Representative

    5 days ago

    Bloomington, Indiana, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    2 weeks ago

    Bloomington, United States Qik n EZ Full time

    {"Job Title": "Customer Service Representative", "Job Description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment,...

  • Customer Service Representative

    5 days ago

    Bloomington, Indiana, United States Theclm Full time

    Customer Service RepresentativeAt Theclm, we're seeking a highly motivated and service-driven individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    6 days ago

    Bloomington, Indiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are...

  • Customer Service Representative

    2 weeks ago

    Bloomington, Indiana, United States German American Full time

    Job Title: 949 FT Customer Service SpecialistCompany Overview: German American Bancorp is a leading financial services company that values its employees and customers. We are committed to delivering exceptional service and building strong relationships with our communities.Job Summary: We are seeking a highly skilled Customer Service Representative to join...

  • Customer Service Representative

    6 days ago

    Bloomington, Illinois, United States Heartland Bank and Trust Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Heartland Bank and Trust Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional...

  • Customer Service Representative

    1 week ago

    Bloomington, Indiana, United States Kimbrell's Furniture Full time

    At Kimbrell's Furniture, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you'll be responsible for building strong relationships with our valued customers. Your primary focus will be on collecting payments in a professional and courteous manner. To succeed in this role, you'll need...

  • Customer Service Representative

    2 days ago

    Bloomington, Indiana, United States Tausha Sanders - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet those...

  • Customer Service Representative

    1 week ago

    Bloomington, Illinois, United States Heartland Bank and Trust Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for providing exceptional service to our customers, answering their inquiries, and promoting our deposit products and services.Key ResponsibilitiesRespond to customer inquiries and provide...