Customer Service Representative

4 days ago


Bloomington Indiana, United States Village Pantry Full time
About Village Pantry

Village Pantry is a community-driven convenience store where customers find more than just snacks and fuel. We're a hub where people come together, and our team members are the heartbeat of our store.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and contributing to the overall success of our business.

Key Responsibilities:
  • Customer Service: Be the friendly face that greets every customer, offering assistance and ensuring a pleasant shopping experience.
  • Sales Floor Management: Keep our shelves perfectly stocked, displays appealing, and the store clean, making us the go-to spot for convenience.
  • Upselling and Suggestive Selling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  • Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting exclusive benefits and personalized offers.
  • Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  • Safety and Maintenance: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Teamwork: Collaborate with colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
Requirements:
  • Age Requirement: Must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Personable and Positive: Friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.


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