Customer Services Representative

1 week ago


Bloomington, United States Labor Solutions, LLC Part time $20 - $24
Job DescriptionJob Description

POSITION SUMMARY:
The primary role and responsibility of a Customer Service Representatives is to promptly and efficiently support our internal and external customers by processing order, service, and return requests. The individual in this role professionally promotes our products and educates customers on processing, pricing, and availability. The majority of time in these roles will be spent communicating via phone and email.
RESPONSIBILITIES/DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Answer, respond, and transfer calls professionally and efficiently using a multi-line Polycom phone system; occasional use of paging function

Enforce front desk and visitor sign in procedures

Paperless data entry of orders, service repairs, and returns with greater than 90% accuracy into Syteline (Enterprise Resource Planning software)

Advise customers on product pricing and availability including potential delays

Educate customers on our warranty policies

Respond to invoice inquiries, redirecting internally as necessary

Identify, research, and resolve customer issues

Other duties as assigned including helping in other departments as needed to complete organizational objectives

REQUIRED EDUCATION/EXPERIENCE:

High school diploma or equivalent

Minimum of 3 years of customer service related experience

Computer proficiency with intermediate knowledge of Microsoft Word and Excel

Proficiency in reading, writing, and speaking English

Company DescriptionLabor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.

Thank youCompany DescriptionLabor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.\r
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Thank you

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