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Customer Service Representative

3 months ago

Indiana, United States Servicecranecompany Full time

Service Crane Company, a full service material handling company specialized in overhead cranes and hoists, is looking for an inside sales/customer service representative to help support our growing business. Our sales team is an integral part of our strategy to build a successful sales pipeline. As a member of the team you will work closely with outside sales and operations to identify and qualify new leads. Experience in Customer Service or Inside Sales is preferred* Job Description Receive and respond to customer requests via phone and email Use portals and price sheets to obtain pricing and info for suppliers and contractors Prepare quotes for parts, equipment and/or service, following up as necessary Issue purchase orders to suppliers/contractors Start jobs, then follow them through to completion Work with service and installation coordinators to schedule work at customers’ facilities General office duties, including answering the phone, filing, data entry, etc. Support outside sales staff in meeting customer needs Applicants Must Have excellent communication skills, both verbal and written Be highly organized and detail-oriented Have the ability to multitask in a fast-paced environment Commit to completing tasks correctly and on-time Be proficient in Microsoft 365 Education and/or Experience Administrative experience (or experience in inside sales/customer service) preferred Medical, Dental, Vision, vacation, and holidays #J-18808-Ljbffr