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Customer Service Representative

3 months ago


Indiana, United States SERVICE HERO CONSULTING LLC Full time

Job Description: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will handle both incoming and outgoing calls related to Moulding & Millwork, ensuring that all customer needs are met with efficiency and professionalism. Key Responsibilities: Handle Calls: Receive and make calls related to Moulding & Millwork, assisting with pricing, material availability, and general inquiries. Customer Assistance: Provide excellent customer service by addressing questions and concerns promptly. Communication Hub: Act as the primary liaison between field service representatives and the distribution center, ensuring smooth communication and coordination. Order Management: Assist with orders placed and tracking shipments to ensure timely and accurate delivery. Problem Solving: Resolve any issues or discrepancies related to orders, pricing, or shipments, ensuring customer satisfaction. Qualifications: Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Detail-oriented with a focus on accuracy. Previous experience in customer service or a related field is preferred. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. Alexandria Mouldingis an equal opportunity employer. It is our policy of Alexandria Mouldingnot to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws. #J-18808-Ljbffr