Customer Service Representative

4 weeks ago


Burbank, California, United States Regus Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at Regus. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities

  • Provide outstanding customer service to our members, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the day-to-day operations of the community center, ensuring that all facilities and services are maintained to a high standard.
  • Develop and implement initiatives to enhance the member experience and drive community engagement.
  • Work closely with the community manager to plan and deliver events and activities that promote the Regus brand and foster a sense of community among our members.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven customer service experience, with a track record of delivering high-quality service in a fast-paced environment.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic IT skills, including proficiency in Microsoft Office and other relevant software applications.

What We Offer

  • A competitive total compensation package, including a salary and benefits.
  • A generous paid time off plan, including sick leave and vacation time.
  • 11 paid company holidays per calendar year.
  • A quarterly bonus plan program.
  • A bright and inspiring work environment.
  • Training and development opportunities aligned with great career path opportunities.

About Regus

Regus is a leading provider of flexible workspace solutions, with a global network of centers and a reputation for delivering exceptional customer service. We are committed to creating a welcoming and inclusive environment for our members, and we are seeking a talented and motivated individual to join our team as a Community Associate.



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