Assistant Service Operations Manager

5 days ago

Burbank, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences.

Job Summary

We are seeking an experienced Assistant Service Operations Manager to join our team. This role requires a highly motivated individual with a strong background in service operations, excellent communication skills, and a customer-centric approach.

Key Responsibilities
  • Partner with the Service Operations Manager to ensure performance standards are met or exceeded.
  • Manage and be accountable for high-value inventory reconciliation.
  • Lead and manage local operations with a hands-on mindset and servant leadership.
  • Collaborate with cross-functional teams to implement and improve field service operations.
  • Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties.
  • Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
  • Fills in for the Service Operations Manager in their absence.
  • Build a Rivian culture that is inclusive and maintains high levels of team morale.
  • Responsible for ensuring adherence to high standards of safety, cleanliness, and organization.
Requirements
  • 6+ years of related work experience in automotive, OEM, Tier 1, or related technical field.
  • Bachelor's degree or equivalent work experience.
  • Ability to have a direct impact on scalability in a complex organization.
  • Effectively manage onsite and remote service teams and drive people performance.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong analytical and interpersonal skills.
  • Outstanding planning and organizational skills with a focus on operational excellence.
  • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft Office).
  • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.
  • Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines.
  • Knowledge of automotive equipment and servicing methods.
  • Automotive technical and repair knowledge skills preferred.
  • Able and flexible to travel as needed.
  • Experience working in start-up environments preferred.
  • Experience in leading automotive or high-tech team-orientated, fast-paced work environments.
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred.
  • Must possess a valid driver's license and clean driving record.
  • No driving-related suspensions or revocation of Driver License (within a 3-5 year period).
  • Ability to read and speak fluent English.
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
  • Required to communicate using telephone and/or email.
  • Minimum age of 21.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand/sit for 8-12 hours per day.
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
Pay Disclosure

Rivian provides a competitive salary range for this position, which is $87,300 - $109,100 per year (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary

Rivian offers a comprehensive benefits package, including robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Candidate Data Privacy

Rivian may collect, use, and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes. This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information.

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