Service Operations Manager
4 weeks ago
Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences. We're passionate about empowering people to explore the world without limits, while protecting the environment for future generations.
Job SummaryThe Assistant Service Operations Manager is a key role in our Service Operations team, responsible for ensuring seamless customer experiences and efficient operations. This position requires a highly motivated and organized individual with a strong background in service processes, excellent communication skills, and a customer-centric approach.
Key Responsibilities- Partner with the Service Operations Manager to drive performance standards and customer satisfaction
- Manage local operations with a hands-on approach, focusing on servant leadership and team development
- Collaborate with cross-functional teams to implement and improve field service operations
- Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
- Foster a Rivian culture that promotes inclusivity, high team morale, and adherence to safety standards
- 6+ years of related work experience in automotive, OEM, or technical fields
- Bachelor's degree or equivalent work experience
- Excellent verbal and written communication skills
- Detail-oriented with strong analytical and interpersonal skills
- Ability to manage onsite and remote service teams, with a focus on operational excellence
- Competitive salary range: $87,300 - $109,100 per year (California-based applicants)
- Robust medical, dental, and vision insurance packages for full-time employees and their families
- Opportunities for professional growth and development in a dynamic and innovative company
Rivian is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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