Document Support Specialist

4 weeks ago

Sioux Falls, South Dakota, United States Citigroup Inc Full time
Job Summary

The Document Support Specialist 2 performs a variety of tasks to support the organization's document management needs. This role requires strong attention to detail and the ability to work independently with minimal supervision.

Key Responsibilities
  • Verify the accuracy and completeness of documents received
  • Record and store documents in a secure and organized manner
  • Imaging duties include setting up documents, preparing them for scanning, and returning electronic files to the appropriate business lines
  • Resolve moderately complex issues and escalate as required
  • Support one or two business lines in a single system or multiple portfolios (records retention)
  • Prepare documents for review, follow up with clients, and modify contracts within established procedures while meeting quality standards
  • Monitor daily work lists and queues to process work within set time constraints
  • Produce simple loan/trade documents upon request
  • Interact with legal institutions and dealers/customers to complete work requirements
  • Sort and prep incoming documents to be imaged
  • Process information - compile, code, categorize, calculate, and verify information or data
  • Provide administrative support - photocopying, sorting, and distributing mail
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets
Qualifications
  • Ability to lift 50 to 70 pounds consistently
  • Intermediate computer, math, and data skills
  • Ability to follow established procedures to complete moderately complex assignments
  • Clear and concise verbal and written communication skills
  • Maintain organizational skills - proven ability to multi-task, prioritize work, and pay attention to detail
Education
  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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