Senior Technical Project Manager

2 days ago

Pleasanton, California, United States Medallia Full time
{"title": "Senior Technical Project Manager", "content": "Job Summary

Medallia is seeking a seasoned Senior Technical Project Manager to drive strategic projects, programs, and initiatives that enhance our infrastructure, Site Reliability Engineering, Cloud Journeys, and SaaS operations. This pivotal role will collaborate closely with our Operations, Engineering, R&D, and PMO teams to advance Medallia\u2019s strategic goals.

Key Responsibilities
  • Lead and manage multiple high-impact strategic projects and programs across diverse teams and organizations.
  • Take ownership of the success and health of these projects, driving operational efficiencies in processes, people, and tools.
  • Proactively identify and mitigate technical challenges and risks, ensuring they are addressed before escalating into issues.
  • Maintain an in-depth technical understanding of the solutions being developed, including upstream/downstream dependencies, impacts, and the overall customer experience.
  • Serve as a trusted source of truth for leadership, crafting communications that resonate across different levels.
  • Propose and consult on platform and roadmap changes, advocating for long-term architectural stability and comprehensive documentation.
  • Protect team bandwidth by fielding technical and business-related inquiries on their behalf.
  • Continuously enhance team performance by improving velocity, efficiency, and throughput.
Requirements
  • 7+ years of hands-on project/program management experience.
  • 5+ years of experience working closely with executives.
  • 5+ years of experience in Cloud/SaaS environments.
  • Proven track record of managing large-scale, cross-functional programs in a matrixed, globally diverse organization.
  • Advanced understanding of SDLC, Project Management, Product Life Cycle Methodologies, and industry best practices.
  • Expertise in using Jira and Confluence.
What We Offer

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $120,000 - $216,000 USD. We also offer competitive health and wellness benefits, including medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. We are proud to be an equal opportunity workplace and are an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

", "lang_code": "en-US"}

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