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Client Relationship Manager
2 months ago
Position Overview:
Health and Benefits Client Relationship Manager for Consumer Benefit Solutions
As a vital member of a leading organization, you will contribute to achieving exceptional outcomes for our clients by providing innovative and effective solutions that support Consumer Benefit Solutions.
In the role of Health and Benefits Client Relationship Manager - Consumer Benefit Solutions, you will report directly to the Director of Client Services.
This position offers a hybrid work model, allowing flexibility to work both remotely and from the office.Aon is dedicated to making informed decisions
At Aon, we strive to enhance decisions that protect and enrich lives globally.
As a united organization, we embrace trust as one inclusive and diverse team, committed to supporting our colleagues and clients in their success.
The Client Relationship Manager will serve as the primary contact for all assigned clients. This role involves coordinating and facilitating communication among all internal and external project team members. Daily activities will vary based on the needs of clients, brokers, and carriers.
- Act as the main point of contact for assigned client cases
- Take on the role of Project Manager for designated Enrollment Solutions projects
- Collaborate closely with the Client Manager to understand all aspects of client engagement
- Lead implementation discussions for Enrollment Solutions independently or in partnership with the Client Manager
- Oversee internal project management for relevant delivery scope, ensuring timelines are met and delivery remains on track (collaborating with technology, communications, Enrollment Counselors, and field teams)
- Work alongside the Client Manager to prepare content for weekly call agendas and address escalation items
- Manage daily project activities throughout the program lifecycle
- Define program governance controls
- Plan the overall program and monitor progress
- Identify and manage risks and issues, discussing resource options with the Director of Client Services
- Coordinate projects and their interdependencies, both internal and external
- Manage and utilize resources across various projects
- Facilitate stakeholder communication
- Align deliverables with project goals in collaboration with the Client Manager and Director of Client Services
- Maintain the primary project plan
Why This Role Stands Out:
We offer a competitive total rewards package, significant growth potential within a global organization, and the opportunity to be the primary contact for clients implementing voluntary benefits.
- Minimum of two years of experience in benefits, with a strong preference for voluntary benefits experience
- At least two years of project management experience
- Experience in client management
- Intermediate proficiency in Microsoft Office
- Strong written and verbal communication skills
Educational Background:
- Bachelor's degree in a relevant field or equivalent industry experience.
Compensation Transparency:
The salary range for this position is $70,000 to $83,000 annually.
The actual salary will vary based on the candidate's education, experience, skills, and abilities, as well as internal equity and alignment with market data.
This position is also eligible for participation in Aon's annual incentive plans, which provide the opportunity for an annual discretionary bonus in addition to base salary.Employee Support:
Aon offers a comprehensive benefits package for full-time and regular part-time employees, including a 401(k) savings plan with employer contributions, an employee stock purchase plan, consideration for long-term incentive awards, medical, dental, and vision insurance, various types of leave, paid time off, including 12 paid holidays, 15 days of paid vacation, paid sick leave, short-term disability, health savings accounts, life insurance, optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
In addition to our extensive benefits package, we promote a diverse workforce.
Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can thrive.
All employees enjoy two "Global Wellbeing Days" each year, encouraging you to prioritize self-care.We offer various working style solutions, recognizing that flexibility extends beyond just the workplace.
Aon values an innovative and diverse workplace where all employees feel empowered to be their authentic selves. Aon is proud to be an equal opportunity employer.
Aon provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or other legally protected status.
We provide reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment in accordance with applicable law.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
