Client Relationship Manager

4 days ago

Jersey City, New Jersey, United States Freeman Full time

About Freeman

Freeman is a global leader in events, shaping exhibitions, exhibits, and events that drive audiences to action. With a data-driven approach and the industry's largest network of experts, our insights leverage a 97-year legacy in event management and new technologies to deliver moments that matter.

Job Summary

The Client Relationship Manager develops relationships and solicits business with new and existing accounts. This role is responsible for processing orders, completing billing, and soliciting new and repeat business while providing excellent customer service to all clients, both internal and external. The ideal candidate will be located in Anaheim, CA.

Key Responsibilities

  • Perform outbound sales calls, including cold calling, lead follow-up, and sales qualification to ascertain affiliate requirements.
  • Prospect customers through cold call sales and referrals.
  • Up-sell current customers.
  • Develop and present verbal and/or written proposals to potential clients.
  • Quote prices and credit terms in compliance with Freeman policies and procedures.
  • Act as primary representative for assigned accounts, taking each account through the Freeman Sales Cycle.
  • Attend industry events to earn business.
  • Re-sign existing business.

Client Solutions

  • Produce and review orders with operational personnel.
  • Confirm jobs and request necessary information to prepare service plan requirements.
  • Supervise jobs on site as required.
  • Responsible for event job costing.
  • Manage problems quickly, efficiently, and effectively to meet customer needs.
  • Respond to customer complaints and handle payment collection process as required.

Requirements

  • Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required.
  • 3 or more years of related sales experience.
  • Has proven ability to successfully manage own book of accounts in profitable production of revenue opportunities totaling approximately $500 thousand or more.
  • Knowledge of sales systems such as TSS is required.
  • Working knowledge of all Microsoft Office Software applications.
  • Excellent customer service and organizational skills are required.

Travel Requirements

Travel 25% to 50%.

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These include medical, dental, vision insurance, tuition reimbursement, paid parental leave, life, accident, and disability insurance, retirement with company match, and paid time off.

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us create a great place to work and an environment where our employees, customers, and communities around the world can reach their goals and connect with each other.

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