Senior Client Relationship Manager
20 hours ago
We are a global leader in visual content, partnering with Fortune 500 clients to leverage technology and meet their unmet needs. We seek a skilled Senior Client Relationship Manager to lead our Account management initiatives in the US territory, focusing on nurturing and expanding our existing client relationships.
Key Responsibilities- Proactively manage and strengthen relationships with existing clients in the region.
- Serve as the primary point of contact for key accounts, understanding their needs and ensuring overall satisfaction.
- Take a personalized approach, understanding each client's unique needs and goals to foster loyalty towards our brand.
- Develop and implement strategies to ensure consistency of volumes and maximize revenue from existing accounts.
- Identify opportunities for upselling and cross-selling additional services to meet client needs.
- Foster a 'farmer' mentality, emphasizing long-term relationships.
- Work closely with cross-functional teams in varied geographies, including global marketing and CRM teams, to ensure alignment with client objectives.
- Be the advocate for the client within the organization, ensuring their voice is heard.
- Oversee contract renewals and price negotiations, ensuring high retention rates.
- Address and resolve any issues or concerns raised by existing clients promptly.
- Retain clients through exceptional relationship management and understanding of their needs.
- Lead contract renewals with a focus on reinforcing the value of our partnership.
Experience: Proven track record of successful account management in a leadership role, preferably in the Stock imagery and/or content management industry. VFX and/or CGI required. Minimum of 05+ years of experience, ideally having existing relationships in the media space.
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