Scenter Manager

1 week ago

Denville, New Jersey, United States Scenthound Denville, NJ Full time
About the Position

The Scenter Manager is a vital role at Scenthound, requiring strong leadership, sales expertise, and exceptional customer service skills. This position demands a confident manager who leads with integrity, honesty, and compassion, and is an independent problem solver, adaptable, and detail-oriented.

Key Responsibilities
  • Drive membership sales through health and wellness education and maintain a knowledgeable team that prioritizes dog wellness and safety.
  • Provide leadership, guidance, and mentorship for the Scenter employees, and drive employee development through leadership, training, and performance reviews.
  • Uphold quality standards through hands-on participation, employee audits, and training, and promptly and accurately communicate information from upper management to your team.
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule, and create an environment conducive to teamwork, open communication, and Scenthound values.
  • Manage client expectations; Resolve customer concerns, and ensure the safety of dogs and team members at all times.
Requirements
  • Management experience and customer service experience (retail, restaurant).
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time.
  • Reliable transportation and willingness to work in a smoke-free environment.
What We're Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion, and is an independent problem solver, adaptable, and detail-oriented. A successful Scenter Manager is a hands-on leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

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