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Scenter Manager

1 month ago


Denville, New Jersey, United States Scenthound Full time
About Scenthound

We are a dynamic and growing company dedicated to providing exceptional dog wellness services. As a key member of our team, you will play a vital role in driving business growth and delivering outstanding customer experiences.

Job Summary

We are seeking a highly skilled and motivated Scenter Manager to lead our team and drive business growth. The successful candidate will be responsible for overseeing the day-to-day operations of the Scenter, ensuring exceptional customer service, and driving sales through health and wellness education.

Key Responsibilities
  • Drive membership sales through effective health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Requirements
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management - ability to make an efficient schedule
  • Computer/technology proficiency
  • Accountability; hold oneself and others to a high quality of services
Compensation

$45,000.00 - $50,000.00 per year