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Outbound Customer Service Representative

2 months ago

Jackson, Mississippi, United States Signify Health Full time
Compensation: Starting hourly wage of $15.00, with the opportunity for unlimited monthly commissions.Training Program: Two weeks of paid training (Monday-Friday, 8AM-4:30PM).Operational Hours: Monday-Sunday from 7AM to 9PM, with specific shifts assigned upon hiring.Employee Benefits:
  • Comprehensive benefits package, paid time off, tuition assistance, and more.
Role Significance: At Signify Health, we invite innovative thinkers to contribute to our mission of creating a meaningful impact in individuals' lives.Position Overview:
  • Conduct outbound calls to provide complimentary in-home or virtual health assessments.
  • Adhere to approved scripts while ensuring member comprehension.
  • Exhibit a positive and professional demeanor.
  • Achieve daily productivity, quality, and customer service objectives.
  • Modify appointments as necessary.
  • Track performance and report any issues promptly.
Qualifications:
  • High School Diploma or equivalent is preferred.
  • Minimum of 1 year of call center experience or 2 years of general work experience required.
  • Experience in a metrics-driven environment is preferred.
  • Strong communication and persuasive abilities.
  • Capability to maintain a consistent schedule.
  • Proficient computer skills and fluency in English.
Remote Work Requirements:
  • Stable internet connection with a minimum of 10MB upload/download speed.
  • Company will provide necessary equipment; candidates must have a designated workspace.
Benefits Provided:
  • Medical, Dental, and Vision insurance options.
  • Potential for monthly commission bonuses.
  • 401K plan, employee stock purchase program, and tuition reimbursement.
  • Employee discount programs available.
Employment Conditions: Successful completion of a background check is required.