Customer Service Representative

4 weeks ago


Jackson, Mississippi, United States Virginia Farm Bureau Mutual Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Virginia Farm Bureau Mutual. As a Customer Service Representative, you will be responsible for providing quality customer service to our insureds, agents, and other departments.

Key Responsibilities

  • Communicate and process transactions by phone, email, chat, and written correspondence.
  • Log all interactions into a software application to ensure detailed interaction history.
  • Perform duties associated with policy billing systems, including working reports and submitting system issue tickets.
  • Review and evaluate Driver and Audit Surveys, making appropriate changes to policies as needed.
  • Work transactions for multiple lines of business.
  • Associate degree required or two years of closely related work experience.

Additional Responsibilities

  • Regular and predictable attendance is required.
  • Assist with special projects as defined by management.
  • Process policy audits and mail.
  • Review policy and billing documents for accuracy prior to mailing.
  • Receive and process payments.
  • Verify coverage for Claims Department.
  • Process certified policy documents.
  • Provide letters of experience.


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