Customer Service Representative
4 weeks ago
We are seeking a skilled Senior Customer Service Representative to join our team at Tailored Brands Inc. This role is responsible for delivering a world-class customer experience and ensuring that every customer leaves our store feeling valued and satisfied.
As a Senior Customer Service Representative, you will be the face of our brand, and your exceptional customer service skills will make all the difference in our customers' shopping experience.
We offer a competitive hourly rate, flexible schedules to meet your availability, tuition reimbursement, and generous employee discounts on purchases made at any Tailored Brands store.
Key Responsibilities:
- Assist management with register opening and closing procedures and monitor cash handling, performing audits and end-of-shift drawer counts.
- Incorporate suggestive selling techniques when assisting customers and respond to any customer inquiries and needs.
- Assist with replenishing merchandise, store layout, recovery, general housekeeping of the store, and monitor and maintain floor stock and fitting room areas.
- Maintain awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.
Physical Requirements:
Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and supplies, and see and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our Company:
We celebrate diversity and provide equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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