Outbound Call Center Representative

2 weeks ago


Jackson, Mississippi, United States Signify Health Full time
Job Title: Outbound Call Center Representative

Job Summary:

We are seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will be responsible for contacting Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.

Key Responsibilities:

  • Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations with providers.
  • Follow approved scripts to ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department, including 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.
  • Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
  • Monitor performance results, including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

Requirements:

  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred.
  • A desire to work in an efficient, results-oriented outbound call center environment.
  • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
  • Good communication skills, friendly and conversational.
  • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
  • Strong computer skills and the ability to use multiple systems at the same time, while making calls.
  • Proficiency in the English language.

Benefits:

  • Medical, Dental, and Vision plans, Insurance starts the 1st of each month after the start date.
  • Bi-weekly pay with monthly commission bonus potential.
  • 401K, employee stock purchase program, and tuition reimbursement.
  • Employee discount programs.

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

  • Successful completion of background check is required for this position.


  • Jackson, Mississippi, United States Midwest Vision Partners Full time

    Job Title: Call Center Representative Team LeadJoin Midwest Vision Partners as a Call Center Representative Team Lead and be part of a dynamic team that delivers exceptional patient experiences. As a Team Lead, you will oversee daily operations of the Patient Communications Department, ensuring seamless communication between patients, doctors, and staff.Key...


  • Jackson, Mississippi, United States CVS Health Full time

    Job SummaryThis is a remote work from home role with a focus on delivering exceptional customer service to our members and health plan partners. The ideal candidate will have a strong interpersonal and relationship building skills, excellent oral and written communication skills, and the ability to work in a fast-paced call center environment.Key...


  • Jackson, Mississippi, United States InteLogix Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers through phone calls, ensuring their needs are met and resolving any issues in a timely and professional...


  • Jackson, Mississippi, United States Community Health Systems Full time

    Job Title: Switchboard OperatorCommunity Health Systems is seeking a skilled Switchboard Operator to join our team.Key Responsibilities:Operate a switchboard or telephone console to efficiently route incoming calls and place outgoing calls.Rely on established guidelines and instructions to perform job functions.Work under immediate supervision to ensure...


  • Jackson, Mississippi, United States Telephone Electronics Full time

    The Residential Account Manager role at Telephone Electronics is a dynamic position that requires a strong ability to grow and retain a residential customer base in a fast-paced and competitive environment.Key Responsibilities:Grow, service, and retain a residential customer base through new accounts, add-on sales, and service upgrades.Develop and maintain...

  • Universal Banker

    4 days ago


    Jackson, Mississippi, United States Fulton Bank Full time

    Job Summary:This role is responsible for providing exceptional customer service and sales support to customers in a fast-paced financial center environment. The ideal candidate will have a strong passion for building relationships and a desire to learn and grow with our company.Key Responsibilities:* Provide proactive sales conversations through internal and...


  • Jackson, Mississippi, United States InteLogix Full time

    OverviewWho we are:At InteLogix, we empower individuals and organizations to achieve their full potential. We provide innovative solutions and exceptional services that make a positive impact. We value teamwork, integrity, and excellence. Our dynamic organization strives to create a brighter future, shaping and empowering the world around us.What's the Role...


  • Jackson, Mississippi, United States Telephone Electronics Full time

    Job SummaryThe primary objective of this role is to expand the residential customer base through new account acquisition, upselling, and service enhancements in our local market area, as well as fringe area development. This position requires a deep understanding of industry concepts, practices, and procedures. The successful candidate will rely on extensive...


  • Jackson, Mississippi, United States Sun West Mortgage-Since 1980 Full time

    Job Opportunity at Sun West Mortgage Company, Inc.Sun West Mortgage Company, Inc. is a leading nationwide full-service mortgage seller/servicer with over 42 years of experience. Our company is committed to providing exceptional customer service, integrity, reliability, strength, and stability through our commitment to technology.We are seeking Full Time and...

  • Universal Banker

    2 weeks ago


    Jackson, Mississippi, United States Fulton Bank Full time

    Job Summary:This is a full-time career opportunity based out of our Jackson, NJ financial center. As a Universal Banker, you will be responsible for providing an exceptional customer experience by handling every customer need from service to sales with passion and enthusiasm. You will provide customers with a one-stop experience to fulfill all of their...


  • Jackson, Mississippi, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be the first point of contact for customers calling our stores. Your professionalism and optimism are crucial in creating a positive experience for customers.Key Responsibilities:Provide exceptional customer service through phone calls and in-store...


  • Jackson, Mississippi, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers who call our stores. Your professionalism and optimism are vital to creating a pleasant experience for customers. You will receive training on our computer system and gain confidence...


  • Jackson, Mississippi, United States Telephone Electronics Full time

    Job Summary:The Residential Account Manager is responsible for growing and servicing the residential customer base in a fast-paced and competitive environment. This role requires a strong understanding of industry concepts, practices, and procedures, as well as excellent communication and negotiation skills.Key Responsibilities: Grow and retain a residential...


  • Jackson, Mississippi, United States Henry Ford Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Clinical Service Representative to join our team at Henry Ford Allegiance Hospital. As a Clinical Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesRegister patients and collect...


  • Jackson, Mississippi, United States SMART CHOICE MEDICAL SERVICES LLC Full time

    Job Summary:SMART CHOICE MEDICAL SERVICES LLC is seeking a highly motivated and results-driven Business Development Representative to join our team. As a Business Development Representative, you will be responsible for establishing and nurturing business partnerships that drive referral growth for in-home wound care services through effective sales...


  • Jackson, Mississippi, United States CSL Plasma Full time

    Job SummaryAs the Assistant Center Manager at CSL Plasma, you will play a critical role in ensuring the smooth operation of our plasma collection center. In the absence of the center manager, you will be responsible for overseeing all aspects of center operations, including production, quality compliance, finance, HR, and IT. Your primary focus will be on...


  • Jackson, Mississippi, United States State of Mississippi Full time

    About the PositionThis role is located in our Wilkinson County Welcome Center, where you will serve as the primary point of contact for visitors and provide essential information to the traveling public.Key ResponsibilitiesProvide information to visitors on attractions, accommodations, historic sites, mileage, geography, culture, heritage, and shopping...


  • Jackson, Mississippi, United States State of Mississippi Full time

    About the PositionThis is an exciting opportunity to join the State of Mississippi as a Customer Service Representative I. In this role, you will be responsible for providing exceptional customer service to the public, answering questions, and resolving issues in a professional and courteous manner.Key ResponsibilitiesProvide information to the public...


  • Jackson, Mississippi, United States SHARED Strategy Group LLC Full time

    About the RoleWe are seeking a visionary leader to serve as the President and CEO of the Mississippi Center for Justice. As the chief executive officer, you will be responsible for leading the organization's mission to advance racial, social, and economic justice in Mississippi.Key ResponsibilitiesLead the organization's strategic planning and...

  • Sales Representative

    4 weeks ago


    Jackson, Mississippi, United States Top Candidate Search Group Full time

    Job Summary:We are seeking a highly motivated and experienced Sales Representative to join our team as a Territory Manager. The successful candidate will be responsible for selling our life-saving cardiac device to multiple call-points within the Hospital setting, including physicians, nurses, and administrators.Key Responsibilities:Sell and promote our...