Customer Service Representative
5 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers through phone calls, ensuring their needs are met and resolving any issues in a timely and professional manner.
Responsibilities
- Provide top-notch customer service through phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work in a fast-paced, structured customer care environment, handling multiple customer interactions simultaneously.
- Make outbound financial collection calls to customers, persuading them to make payments on past due accounts.
- Have open availability, including weekends and holidays, to ensure coverage during peak periods.
- Take back-to-back customer service phone calls, providing Best-In-Class Customer Experience while speaking to customers over the phone.
Qualifications
- 18 years or older.
- High School Diploma or GED.
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
- Superb attendance, ensuring you can be there when our customers need us.
We Believe in Equal Access to Opportunity
Our team is diverse and inclusive, welcoming individuals from all backgrounds, races, genders, and orientations. We pride ourselves on being an Equal Opportunity Employer, making employment decisions without regard to protected status.
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