Insurance Support Specialist

3 weeks ago


Rochester, New York, United States US Tech Solutions Full time
About the Role

We are seeking a highly skilled Insurance Support Specialist to join our team at US Tech Solutions. As a key member of our staff augmentation firm, you will provide exceptional customer service and support to internal staff and external clients in the areas of property & casualty suite of products.

Key Responsibilities
  • Provide advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products.
  • Maintain a high level of knowledge concerning the products and services supported by the Insurance Agency.
  • Assist external users of the technical products by answering questions, solving problems, and identifying, investigating, and researching user questions and problems.
  • Refer unresolved issues to technical or professional personnel for follow-up as needed.
  • Research and resolve product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
  • Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client.
  • Respond to inbound calls and place outbound calls as required by the business unit relating to Property & Casualty suite of products and/or the Workers Compensation Payment Services.
  • Maintain an accurate recording of all internal and external communication.
  • Exhibit comprehensive knowledge of Insurance Agency portfolio corresponding systems and internal/external processes to ensure client satisfaction.
  • Develop enhancements to existing or new processes and procedures while making the necessary recommendations to management.
  • Maintain and manage positive and professional relations with clients, insurance carriers, and internal/external clients to ensure client satisfaction.
  • Utilize multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
  • Internal applications include HRIS (human resource information system) and Online Reporting System.
  • Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
  • Participate in assigned projects or required training.
Requirements
  • High school diploma required.
  • A minimum of 2 years of customer service experience or insurance-related experience.


  • Rochester, New York, United States Next Insurance Full time

    Job OverviewPosition: Client Launch SpecialistAt NEXT Insurance, our goal is to empower entrepreneurs to succeed. We achieve this by offering a comprehensive, technology-driven solution for small business insurance, revolutionizing the entire customer journey.Since our inception in 2016, we have supported countless small business owners across the United...


  • Rochester, New York, United States Next Insurance Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Specialist. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive timely and quality service while focusing on reviewing and accurately troubleshooting their needs and assisting in the...


  • Rochester, New York, United States US Tech Solutions Full time

    Job Overview:As a PIA P&C Support Specialist at US Tech Solutions, you will play a critical role in providing exceptional customer service and support to internal staff and external clients in the areas of property & casualty suite of products, workers compensation, ERISA bonds, BOP, and EPLI. Key Responsibilities:• Provide advanced customer service and...


  • Rochester, New York, United States US Tech Solutions Full time

    Job Overview:As a PIA P&C Support Specialist at US Tech Solutions, you will play a critical role in providing exceptional customer service and support to internal staff and external clients in the areas of property & casualty suite of products, including workers compensation, ERISA bonds, BOP, EPLI, and more. Key Responsibilities:• Provide advanced...


  • Rochester, New York, United States Next Insurance Full time

    Job OverviewPosition: Customer Service SpecialistAt NEXT Insurance, our goal is to empower small business owners. We are revolutionizing the small business insurance landscape by providing a comprehensive, technology-driven service that enhances the customer journey.Since our inception, we have supported countless small business clients across the nation,...


  • Rochester, New York, United States Next Insurance Full time

    Position OverviewLocation: Rochester, NY (hybrid)At NEXT Insurance, our goal is to empower entrepreneurs. We achieve this by being the only technology-driven, comprehensive provider of small business insurance in the market, transforming the entire customer journey.Since our inception in 2016, we have supported numerous small business clients across the...

  • Insurance Agent

    1 week ago


    Rochester, New York, United States Comparion Insurance Agency Full time

    Unlock Your Earning Potential as a Sales Agent with Comparion Insurance AgencyWe are seeking a highly driven and performing salesperson to join our team in Rochester, NY. As a Sales Agent, you will have the opportunity to develop a lucrative career by providing customers with Auto, Home, and Life insurance products from top national and regional carriers.Key...


  • Rochester, New York, United States Comparion Insurance Agency Full time

    Unlock Your Earning Potential as a Sales AgentWe are seeking a highly motivated and results-driven Sales Agent to join our team at Comparion Insurance Agency, a Liberty Mutual company. As a Sales Agent, you will have the opportunity to build a lucrative career by providing customers with the best insurance solutions to meet their needs.About the RoleThis is...


  • Rochester, New York, United States HealthCare Support Full time

    Nuclear Med Technician Job OpportunityHealthCare Support is seeking a skilled Nuclear Med Technician for a 13-week contract in Rochester, New York.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...


  • Rochester, New York, United States Healthcare Support Full time

    Job Title: Dialysis Nurse SpecialistWe are seeking a skilled Dialysis Nurse Specialist to join our team at Healthcare Support. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with the highest degree of success.Job Summary:This is a 13-week contract position for a Dialysis Nurse RN. The...


  • Rochester, New York, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled travel nurse to join their team as a Dialysis Specialist.Job DetailsSpecialty: DialysisDiscipline: Registered Nurse (RN)Employment Type: TravelPerks: Competitive pay, overtime and loyalty bonuses, license and certification reimbursements, immediate enrollment in health insurance, and 24/7 support from the clinical...


  • Rochester, New York, United States HealthCare Support Full time

    Job Opportunity with HealthCare SupportJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingSpecialty: Medical SurgicalDiscipline: Registered Nurse (RN)Shift: 12 hours, nightsEmployment Type: Travel NursingPerks:Up to $500 travel reimbursementOvertime and Loyalty bonusesLicense and certification reimbursementsImmediate enrollment in health...


  • Rochester, New York, United States HealthCare Support Full time

    Job Opportunity with HealthCare SupportJob Title: Travel Nurse RN SpecialistJob Summary:We are seeking a skilled Travel Nurse RN Specialist to join our team at HealthCare Support. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success...


  • Rochester, New York, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:We are seeking a skilled Travel Nurse RN Specialist to join our team at Healthcare Support. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our...


  • Rochester, New York, United States Next Insurance Full time

    Position OverviewLocation: Hybrid Work EnvironmentAt NEXT Insurance, our goal is to empower entrepreneurs to succeed. We achieve this by being the only technology-driven, comprehensive provider of small business insurance in the market, transforming the customer journey.Since our inception, we have assisted numerous small business clients across the nation...

  • Retention Team Lead

    2 weeks ago


    Rochester, New York, United States Next Insurance Full time

    Job Title: Retention Team LeadJoin Next Insurance as a Retention Team Lead and play a crucial role in helping entrepreneurs thrive. As a key member of our team, you will be responsible for building a positive customer-focused culture, supporting high-achieving Account Managers, and exceeding customer and Account Management expectations.Key...


  • Rochester, New York, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a Med Surg / Telemetry role. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with the highest degree of success.Job Responsibilities:Provide high-quality...


  • Rochester, New York, United States Community Partners, Inc. Full time

    About the RoleCommunity Partners, Inc. is seeking a dedicated and compassionate Peer Support Specialist to join our ACT Team. As a Peer Support Specialist, you will play a vital role in supporting adults with severe mental illness on their journey to recovery.You will utilize your personal experience and formal training to foster supportive relationships,...


  • Rochester, New York, United States Healthcare Support Full time

    Job DetailsJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingSpecialty: Medical Surgical NursingShift: 12 hours, daysHours: 36 hours per weekDuration: 13 weeksAbout the JobWe are seeking a skilled Travel Nurse RN Specialist to join our team at a reputable healthcare organization in the United States. As a Medical Surgical Nursing professional, you...


  • Rochester, New York, United States Allied Insurance Managers Full time

    Unlock Your Potential as a Commercial Insurance AgentAt Allied Insurance Managers, we're seeking a skilled Commercial Insurance Agent to join our team. As a multifaceted professional, you'll be responsible for maintaining and growing customer portfolios, fostering strong relationships with corporate clients, and providing outstanding service to existing...