Client Relationship Specialist
3 weeks ago
Job Title: Client Relationship Specialist
Job Summary: We are seeking a highly skilled Client Relationship Specialist to join our team at Butler/Till. As a Client Relationship Specialist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their marketing needs are met, and driving business growth.
Key Responsibilities:
- Account Management: Build and maintain strong relationships with clients, conduct regular account reviews, and identify opportunities to support their marketing objectives.
- Client Consultation: Provide expert-level consultation and recommendations to clients on marketing strategies and solutions.
- Marketing Knowledge: Develop a strong understanding of Butler/Till's marketing products and services, including digital marketing, social media campaigns, content creation, and SEO.
- Client Retention: Drive agency and program engagement, and implement strategies to retain clients and grow their business.
- Customer Service: Provide exceptional customer service, respond to client inquiries, and resolve any issues or complaints in a timely manner.
Requirements:
- Experience: 3+ years of experience in account management, customer service, or a related field.
- Skills: Strong communication and interpersonal skills, ability to work under stress, and meet deadlines.
- Education: Bachelor's degree in sales, marketing, communication, or a related field.
Preferred Qualifications:
- CRM Experience: Experience using customer relationship management software.
- Marketing Knowledge: Working knowledge of marketing strategies and concepts, including branding, content creation, paid search, and SEO.
Work Environment: The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office.
Commitment to Diversity, Equity, Inclusion, and Belonging: Our dedication to Diversity, Equity, Inclusion, and Belonging is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength.
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