Senior Business Process Manager

4 days ago


Coppell, Texas, United States Wolters Kluwer Full time
Job Summary

We are seeking a highly skilled and experienced Associate Director, Business Process Management to lead initiatives across our Tax and Accounting Division.

Key Responsibilities
  • Lead the development and implementation of standardized / best practices for Lead to Quote across the division.
  • Own and manage end-to-end process definition, identifying opportunities for straight-through-processing.
  • Map current Lead to Quote processes and gain a deep understanding of processes used by each business unit/segment.
  • Ensure business units/segments migrated to Common platforms adhere to standardized / best practices.
  • Drive cross-functional collaboration and engagement across business units, geographies, and technology teams to generate alignment and identify best practices for Lead to Quote.
  • Develop and execute change management plans in coordination with the overall CXP / BPM leader.
  • Partner with Technology teams to prioritize work and design solutions to meet divisional business needs.
  • Provide regular updates to management, identifying progress, risks, issues, and key decision points.
  • Develop communication materials that provide accurate information in a professional and engaging manner.
Requirements
  • Bachelor's Degree or equivalent required.
  • 12+ years of experience with deep expertise in business process strategy development.
  • Excellent understanding of business process analysis, optimization, and automation.
  • Proven skills in building successful executive relationships with peers, colleagues, and partners.
  • Proven record of building and improving finance, accounting, and/or operations processes.
  • Comfortable working with senior executives of global multi-billion-dollar corporations.
  • Experience in operations or systems implementation roles.
  • Experience with ERP and CRM systems.
  • Familiarity with SAP and Salesforce.
  • CPQ/Billing experience.
  • Ability to create business requirements in partnership with multiple business units, departments, and technology partners.
Travel Requirements

Must be able to travel up to approximately 30% of the time, including some international travel.



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