Data Processing Manager

4 days ago


Coppell, Texas, United States InfoIMAGE, Inc. Full time
Job Title: Data Processing Manager

Job Summary:

The Data Processing Manager is responsible for overseeing the day-to-day operations of the Data Processing Department at InfoIMAGE, Inc. This role ensures that all client deliverables are completed satisfactorily, and all Service Level Agreements (SLAs) are fulfilled within the assigned turnaround deadlines.

Key Responsibilities:

  • Manage department personnel, enforce policies and Standard Operating Procedures (SOPs), and administer performance reviews.
  • Oversee department resource planning and budgeting.
  • Ensure timely and accurate processing of client projects, including pre-ingestion, complex processing, and archival requirements.
  • Collaborate with technical support, operations, and client-facing teams to ensure accurate processing and timely support.
  • Provide monthly, quarterly, and annual reports to Executive Leadership on department performance and budget summaries.
  • Monitor and resolve tickets attributed to the department, and collaborate with other managers to provide expedited Root Cause Analysis (RCA) for Level 3 tickets.
  • Support internal client-facing teams and Senior Managers with strategic management of top client accounts.

Requirements:

  • Bachelor's degree in a computer-related field required; Master's degree a plus.
  • Minimum of three (3) years of experience in an exempt manager role or similar responsibility structure.
  • Demonstrated leadership skills, ability to motivate staff, and provide positive motivation.
  • Excellent organizational and planning skills, attention to detail, and ability to work effectively in a fast-paced environment.
  • Ability to communicate technical information in understandable language to non-technical employees.

Physical Requirements:

  • Ability to be on call 24/7.
  • Ability to commute to the corporate office.
  • Multi-limb and eye-hand coordination.
  • Able to stand, bend, reach, stoop, and lift boxes up to 30 lbs.
  • Able to sit at a desk working on a computer for a full workday.

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