Resident Field Service Technician
5 days ago
We are seeking a highly skilled Resident Field Service Technician to join our team at Road Machinery & Supplies Co. in the Grand Rapids/Bemidji, MN area. As a key member of our service team, you will be responsible for providing top-notch service and repair support to our customers in the region.
Key Responsibilities- Service and Repair: Troubleshoot and repair complex issues with heavy construction equipment, utilizing technical knowledge and expertise to ensure efficient and effective solutions.
- Customer Communication: Maintain open and transparent communication with customers, internal departments, and vendors to ensure seamless service delivery and growth of service labor sales.
- Technical Knowledge: Stay up-to-date with knowledge of RMS and competitor products through vendor, internal, and online training, ensuring expertise in hydraulic and electrical troubleshooting and repair.
- Documentation and Reporting: Accurately complete required documentation, reports, and repairs in a timely manner, utilizing general computer applications and adhering to company standards.
- Experience: Five (5) years of experience as a Field Service Technician for an OEM Heavy Equipment Distributor.
- Skills: Exceptional skills in hydraulic and electrical troubleshooting, and repair of heavy construction equipment; ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
- Education: High school diploma or equivalent required; technical training or certification in heavy equipment repair a plus.
- Licenses and Certifications: Current valid CDL driver's license with a clean record, and the ability to successfully pass drug and fitness for duty tests.
The successful candidate will be required to work in a fast-paced, dynamic environment, with frequent travel to customer sites and potential overnight stays. The ability to work safely, responsibly, and intelligently is essential. The ideal candidate will possess a strong attention to detail, excellent communication skills, and a commitment to providing exceptional customer service.
About Road Machinery & Supplies Co.Road Machinery & Supplies Co. is a leading distributor of construction and mining equipment, with sales and support operations throughout the Upper Midwest. We pride ourselves on our expertise, performance, and commitment to providing the best possible service and support to our customers. Our employees are dedicated to helping our customers complete their projects on schedule and within budget, allowing their businesses to thrive.
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