Current jobs related to Gaming Support Agent - New York, New York - Resorts Atlantic City

  • Agent Support Specialist

    2 months ago

    New York, New York, United States Compass Full time

    **About Compass**Compass is a leading real estate technology company that empowers agents to deliver exceptional service to their clients. As a key member of our team, you will play a critical role in supporting our agents and driving business growth.**Job Summary**We are seeking a highly skilled and experienced Customer Experience Manager to join our team....

  • Gaming News Journalist

    2 weeks ago

    New York, New York, United States Comic Book Resources (CBR) Full time

    Job OverviewWe are seeking a skilled and experienced writer to join our team at Comic Book Resources (CBR) as a Gaming News Author. This is a paid freelance, remote position that requires a passion for video games, writing, and a drive to grow within the industry.Key Responsibilities:Write high-quality articles on video game news, including fact-checking,...

  • Casino Games Supervisor

    3 weeks ago

    New York, New York, United States Harrah's Atlantic City Full time

    Job Summary:As a Casino Games Supervisor at Harrah's Atlantic City, you will be responsible for inspiring others with a clear direction, demonstrating a high level of commitment and energy in all endeavors. You will consistently demonstrate superior customer service skills and act as a positive role model for all employees. Your primary goal will be to...

  • Gaming Content Writer

    1 week ago

    New York, New York, United States Screen Rant Full time

    Job OverviewWe are seeking an experienced Gaming Content Writer to join our team at Screen Rant. As a key member of our editorial team, you will be responsible for researching and writing high-quality video game guides that meet our readers' needs.Key Responsibilities:Research and write engaging video game guides that provide valuable insights and strategies...

  • Marketing Director for Games

    3 weeks ago

    New York, New York, United States Major League Baseball Full time

    Marketing Manager for MLB Games & VRMajor League Baseball's Games & VR Group is seeking a highly skilled Marketing Manager to drive the execution of marketing initiatives for MLB's owned and licensed products across console, mobile, and XR platforms.Key Responsibilities:Develop innovative marketing campaigns and executions for MLB Games & VR products,...

  • Casino Games Supervisor

    3 weeks ago

    New York, New York, United States Harrah's Atlantic City Full time

    Job Summary:As a Casino Games Supervisor at Harrah's Atlantic City, you will be responsible for inspiring others with a clear direction, demonstrating a high level of commitment and energy in all endeavors. You will consistently demonstrate superior customer service skills and act as a positive role model for all employees. Your role will involve conveying...

  • Casino Games Supervisor

    3 weeks ago

    New York, New York, United States Harrah's Atlantic City Full time

    Job Summary:As a Casino Games Supervisor at Harrah's Atlantic City, you will be responsible for inspiring others with a clear direction, demonstrating a high level of commitment and energy in all endeavors. You will consistently demonstrate superior customer service skills and act as a positive role model for all employees. Your primary goal will be to...

  • Front Desk Agent

    1 week ago

    New York, New York, United States Golden Nugget Hotels & Casinos Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Golden Nugget Hotels & Casinos. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesVerify reservation information and register...

  • Cloud Gaming Solutions Architect

    2 weeks ago

    New York, New York, United States Aethir Full time

    About AethirAethir is a rapidly expanding company at the forefront of Cloud Gaming innovation.Job Title: Cloud Gaming Solutions ArchitectJob SummaryWe are seeking an experienced Cloud Gaming Solutions Architect to join our business development team. As a key member of our team, you will work closely with customers and partners to deploy, pilot, and scale...

  • Cloud Gaming Solutions Architect

    2 weeks ago

    New York, New York, United States Aethir Full time

    Aethir Cloud Gaming Solutions ArchitectWe are seeking an experienced Cloud Gaming Solutions Architect to join our team at Aethir. As a key member of our business development team, you will work closely with our customers and partners to deploy, pilot, and scale Cloud Gaming solutions.Key Responsibilities:Support Aethir Business Development and Sales team to...

  • Cloud Gaming Solutions Expert

    4 days ago

    New York, New York, United States Aethir Full time

    About the Role:Aethir is seeking a highly skilled Cloud Gaming Solutions Expert to join our business development team. As a key member of our team, you will work closely with customers and partners to deploy, pilot, and scale Cloud Gaming solutions.Key Responsibilities:Support Aethir Business Development and Sales team to formulate a strategy for the...

  • Casino Games Supervisor

    2 weeks ago

    New York, New York, United States Harrah's Atlantic City Full time

    Job Summary: We are seeking a highly motivated and experienced Casino Games Supervisor to join our team at Harrah's Atlantic City. As a key member of our operations team, you will be responsible for overseeing the daily operations of our casino games and dealers, ensuring a positive and engaging experience for our guests. Key Responsibilities: • Inspire...

  • Marketing Manager, Games and VR

    3 weeks ago

    New York, New York, United States Major League Baseball Full time

    Job SummaryMajor League Baseball's Games and VR Group was founded in 2014 to bring immersive video game and augmented reality experiences to baseball fans across platforms and genres. As a Marketing Manager, you will drive the execution of marketing initiatives for MLB's owned and licensed products across console, mobile, and XR platforms. You will manage...

  • Director of Gaming and Esports Partnerships

    7 days ago

    New York, New York, United States SPORTFIVE Full time

    Job Title:Director, Partnership Sales - Gaming, Creator and EsportsSportfive is seeking a highly motivated sales professional to join our US-based gaming, creator, and esports division. The ideal candidate will have a proven track record of generating revenue through sales opportunities, developing partnership proposals, and supporting the broader team in...

  • Slot Machine Technician

    1 month ago

    New York, New York, United States Penn National Gaming Full time

    Slot Technician Job DescriptionPenn National Gaming is seeking a skilled Slot Technician to join our team. As a Slot Tech, you will be responsible for ensuring the optimal performance of our slot machines, promoting a fun and exciting gaming environment, and maintaining effective communication between departments.Key Responsibilities:Operate and maintain...

  • State Farm Agent Team Member

    4 weeks ago

    New York, New York, United States Effie Knuth - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and sales support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers, providing...

  • Data Scientist

    7 days ago

    New York, New York, United States National Basketball Association Full time

    Job Summary:The Data Scientist will support the Senior Vice President, Game Analytics & Strategy in analyzing, maintaining, and presenting data to support various decisions, particularly in the areas of continuous improvement to officiating performance, analyses of proposed and newly implemented rules and how the game is being officiated and played.The...

  • State Farm Agent Team Member

    1 month ago

    New York, New York, United States Geoff Mosebach - State Farm Agent Full time

    Job OpportunityWe are seeking a motivated and results-driven professional to join our team as a Telemarketer - State Farm Agent Team Member. As a key member of our team, you will play a critical role in helping our business grow through value-based conversations and exceptional customer experiences.ResponsibilitiesEstablish and maintain strong customer...

  • UX Researcher

    4 days ago

    New York, New York, United States Rockstar Games Full time

    About the RoleRockstar Games is seeking a UX Researcher to support our Publishing arm. This role will involve building relationships with, and running UX research for, a large range of stakeholders working in areas including marketing, commerce, online services, customer support, and user-generated content.The UX Researcher will plan and execute research...

  • Geek Squad Agent

    4 days ago

    New York, New York, United States Best Buy Full time

    Job SummaryAs a Geek Squad Agent at Best Buy, you will be the first point of contact for customers seeking technology support and solutions. We provide the training and resources needed to ask the right questions, listen carefully, and partner with other agents to help customers in our stores.Key ResponsibilitiesProvide positive and timely service to...

Gaming Support Agent

2 months ago

New York, New York, United States Resorts Atlantic City Full time

Position Overview:
As a vital member of our team, you will be responsible for providing exceptional support to our diverse player community.

Key Responsibilities:

  • Deliver outstanding service to our extensive player base.
  • Address a range of inquiries, from basic account questions to complex issues involving deposits, withdrawals, and account security.
  • Maintain a thorough understanding of current and past promotional offers to effectively communicate with players.
  • Quickly learn and master the functionalities of our website and mobile application.
  • Interpret and explain financial transaction histories, including deposits, wagers, wins/losses, and withdrawals.
  • Possess a fundamental understanding of various operating systems, including Mac, PC, iOS, and Android.
  • Build rapport with customers through phone, chat, and email interactions.
  • Effectively manage multiple chat conversations simultaneously.
  • Proactively anticipate player needs and provide assistance before they ask.
  • Collaborate with team members to resolve issues and escalate matters to management when necessary.
  • Foster positive public relations through professional interactions.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent required.
  • Exceptional command of the English language, both written and verbal.
  • Multilingual abilities are a plus.
  • Basic proficiency in Microsoft Office and/or Google Suite.
  • At least one year of experience in a high-volume, fast-paced contact center environment.
  • Flexible scheduling is essential, including availability for nights, weekends, and holidays.
  • Must possess or be able to obtain necessary gaming licenses as required.

Essential Functions:
All applicants must be capable of performing the essential functions of this position, with or without reasonable accommodations.