Bilingual Customer Service Representative

4 days ago


Newark, New Jersey, United States Conduent Full time

At Conduent, we're dedicated to delivering exceptional services and solutions to our clients. As a Bilingual Customer Service Representative, you'll play a vital role in supporting our clients' customers as a first point of contact.

Key Responsibilities:

  • Respond to customer inquiries via phone, utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure complete and accurate information is provided.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases of heavy workloads or absences.

Requirements:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Must be able to submit to a background check and drug test.
  • Must be able to work 10:15pm to 7:15pm any day of the week.

What You'll Get:

  • Full-time Employment with Benefits day one, including paid Holidays.
  • $17.50/hr.
  • Paid Training.
  • Great Work Environment.

About Conduent:

We're a rapidly growing organization that values individuality and provides opportunities for career growth. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.



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