Bilingual Customer Service Representative
4 days ago
At Conduent, we're dedicated to delivering exceptional services and solutions to our clients. As a Bilingual Customer Service Representative, you'll play a vital role in supporting our clients' customers as a first point of contact.
Key Responsibilities:
- Respond to customer inquiries via phone, utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure complete and accurate information is provided.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases of heavy workloads or absences.
Requirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug test.
- Must be able to work 10:15pm to 7:15pm any day of the week.
What You'll Get:
- Full-time Employment with Benefits day one, including paid Holidays.
- $17.50/hr.
- Paid Training.
- Great Work Environment.
About Conduent:
We're a rapidly growing organization that values individuality and provides opportunities for career growth. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.
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