Warranty Operations Manager

2 weeks ago


Orangeburg, New York, United States Subaru Distributors Corp. Full time
{"title": "Warranty Operations Manager", "content": "Job Summary

Subaru Distributors Corp. is seeking a highly skilled Warranty Operations Manager to oversee our Warranty Support Team in Orangeburg, NY. The successful candidate will provide in-retailer and classroom warranty training using curriculum provided by Subaru of America and lead the development of in-house warranty training programs.

Key Responsibilities
  • Perform retailer warranty compliance training independently and/or with the District Parts and Service (DPSM) and District Service Quality Managers (DSQM).
  • Monitor and issue reports on regional warranty trends and investigate root causes for high-cost/high-frequency repair areas, issuing notifications to retailers that maintain high-cost/high-frequency repair areas.
  • Prepare letters and other communications to retailer personnel advising of enhanced warranty operation reviews.
  • Prepare detailed reports on all warranty activities and review results with retailer and regional personnel.
  • Oversee continued development of the SDC Retailer Warranty Support Ticket System internal and external user experience.
Requirements
  • Automotive industry experience related to warranty operations and/or technical service operations preferred. Bachelors degree preferred, Associates with relevant experience will be considered.
  • Automotive Service Excellence (ASE) certification or ability to obtain is a plus.
  • Moderate to advanced level Microsoft Excel skills required.
  • OSTicket, Seibel, Oracle Business Intelligence, and Microsoft Dynamics working knowledge is a plus.
  • Must possess and maintain a valid drivers license.
  • Strong written and verbal communication skills.
  • Ability to handle and resolve escalated matters with Retailer personnel and principals.
Additional Considerations
  • This position requires regular field travel in New York and Northern New Jersey, including occasional overnight stays.
  • May be required to lift moderately heavy documents, hardware and/or automotive components.
  • Reimbursement of approved business & travel expenses.
  • The employee is provided with a company vehicle, cell phone, and other related office equipment.
", "lang_code": "en-US"}

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