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Quality Assurance Specialist

2 months ago

Orangeburg, New York, United States Subaru Distributors Corp. Full time
Job Summary

The District Service Quality Manager plays a pivotal role in ensuring exceptional service quality and process support to assigned districts. This position requires a strong understanding of automotive technology and a passion for delivering outstanding results.

Key Responsibilities
  • Service Quality Monitoring: Conduct regular visits to retailers to review service operations and identify areas for improvement.
  • Field Investigations: Perform independent and collaborative investigations with Subaru Corporation Engineers to identify and resolve vehicle quality issues.
  • Preventative Measures: Proactively work to prevent Lemon Law purchases and settlements by ensuring retailers comply with repair assistance technical escalation processes.
  • Technical Training: Monitor and support retailers' technical training progress to ensure compliance with Subaru Technical Training Requirements and Fixed Right the First-Time objectives.
  • Warranty Support: Assist the Warranty Operations Manager in reviewing and validating high-cost repairs, and provide subject matter expertise on improper repairs that drive repair frequency and costs.
  • Legal Support: Provide support and testimony on behalf of Subaru in legal actions brought against the company by consumers and other sources.
Requirements
  • Education: Associate degree or higher in Automotive Technology, Management, or related field preferred, or equivalent experience in manufacturer-based field technical service.
  • Certifications: Possess or can acquire Automotive Service Excellence (ASE) Certifications A1 - A8, L1, L3, and 609 Refrigerant Handling.
  • Communication Skills: Strong written and verbal communication skills, with proficiency in Microsoft 365, particularly Excel and PowerPoint.
  • Physical Demands: Ability to lift moderate to heavy automotive parts and equipment, with prolonged standing and bending while performing tasks similar to an automotive technician.
Company Culture

Subaru Distributors Corp. is committed to making the world a better place, and our Subaru Love Promise is our dedication to showing love and respect to all people at every interaction with Subaru.