Truck Engine Product Support Sales Representative
3 days ago
**Job Summary**
The Truck Engine Product Support Sales Representative will be responsible for driving the growth of truck service sales at all Thompson Tractor locations in their territory.
This role requires direct sales calls to prospective customers in the heavy-duty truck market. The successful candidate will work closely with other Truck Product Support Sales Representatives to develop and sell service in their respective territories, as well as provide support to local service supervisors as needed.
The primary focus of this position is to maximize total truck service sales. This individual must have a strong working knowledge of Class 8 truck and trailer/OEM equipment, paired with a strong work ethic.
This position is a direct support role focusing on the sale of service repairs.
**Key Responsibilities & Expectations**
- Maximize service sales in assigned territory
- Coordinate service customers to Thompson Tractor service shops
- Assist other Product Support Sales Representatives in the selling of service sales
- Develop and sell Customer Support Agreements and maintenance programs
- Maintain accurate customer data records
- Assist in collection of past due invoices
- Monitor and report product performance and competitive activity
- Provide liaison support between customer, Thompson Tractor, and our vendors
- Establish and maintain personal working relationships with customers
- Follow up on past repairs to ensure customer satisfaction
- Inform customers on status of repairs
- Negotiate mutually agreeable settlements on customer complaints
**Equal Opportunity Employer**
Thompson Tractor is an equal opportunity employer and welcomes applications from diverse candidates.
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