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Truck Engine Product Support Sales Representative

2 months ago


Montgomery, Alabama, United States Thompson Tractor Full time
Job Summary

Thompson Tractor is seeking a highly motivated and experienced Truck Engine Product Support Sales Representative to join our team. As a key member of our sales team, you will be responsible for driving the growth of truck service sales across all locations in your territory.

Key Responsibilities
  • Maximize Service Sales: Develop and execute strategies to maximize service sales in your assigned territory, ensuring a strong revenue growth.
  • Coordinate Service Customers: Work closely with our service shops to coordinate service customers and ensure seamless delivery of services.
  • Support Sales Team: Collaborate with other sales representatives to develop and sell service sales, driving overall sales growth.
  • Develop Customer Support Agreements: Develop and sell Customer Support Agreements and maintenance programs to our customers, ensuring their long-term satisfaction and loyalty.
  • Maintain Customer Data: Maintain accurate and up-to-date customer data records, ensuring timely and effective communication with our customers.
  • Collect Past Due Invoices: Assist in the collection of past due invoices, ensuring timely payment and minimizing bad debt.
  • Monitor Product Performance: Monitor and report on product performance and competitive activity, providing valuable insights to our sales team.
  • Provide Liaison Support: Provide liaison support between our customers, Thompson Tractor, and our vendors, ensuring seamless communication and collaboration.
  • Establish Customer Relationships: Establish and maintain personal working relationships with our customers, ensuring their satisfaction and loyalty.
  • Follow-up on Repairs: Follow up on past repairs to ensure customer satisfaction and resolve any issues promptly.
  • Negotiate Settlements: Negotiate mutually agreeable settlements on customer complaints, ensuring their satisfaction and loyalty.
Requirements

To be successful in this role, you will need:

  • A strong working knowledge of Class 8 truck and trailer/OEM equipment.
  • A strong work ethic and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
Equal Opportunity Employer

Thompson Tractor is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.