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Client Success Strategist

2 months ago

Dallas, Texas, United States Blue Yonder Full time
Overview


At Blue Yonder, we prioritize our customers and are currently evolving our service offerings from a traditional model to a Software as a Service (SaaS) framework.

We are seeking a Customer Success Partner to become an integral part of our Cloud Services Group.

Key Responsibilities:
In this role, you will:
  • Implement customer success strategies to enhance adoption and proficiency with Blue Yonder solutions.
  • Act as the primary liaison for non-commercial interactions and manage escalation processes.
  • Track and promote adoption metrics, including deployment, utilization, and value realization.
  • Gain a deep understanding of the customer's industry and operational processes.
  • Lead strategic account meetings and regular customer check-ins.
  • Develop and oversee a long-term plan for customer adoption and value realization.
  • Evaluate customer engagement through ongoing satisfaction assessments and NPS tracking.
  • Provide insightful recommendations based on industry trends and best practices.
  • Establish and nurture relationships with key C-Level customer stakeholders.
  • Coordinate and prepare for business reviews with Blue Yonder teams.
  • Champion customer interests in promoting industry and Blue Yonder best practices.
  • Identify opportunities for business development, including cross-selling and up-selling.
  • Recognize strategic risks and implement resolution strategies.

Specific Goals Focus On:
  • Encouraging customer adoption of SaaS technologies.
  • Enhancing customer reference-ability through participation in events and case studies.
  • Expanding customer SaaS solutions.
  • Delivering value to clients through targeted QBR/EBRs utilizing value-based metrics.
  • Providing thought leadership and domain expertise to assist customers in realizing value.

Key Activities Include:
  • Engaging with senior executives at strategic accounts.
  • Creating a customer success roadmap.
  • Conducting scheduled customer check-ins.
  • Facilitating periodic business reviews.
  • Monitoring customer performance and relationship health.
  • Establishing a reputation as a trusted advisor.
  • Collaborating with Blue Yonder internal resources as necessary.
  • Facilitating workshops focused on customer success value metrics.
  • Curating relevant product and industry information for customers.

What We Are Looking For:


We require a candidate with a minimum of 12 years of experience in consulting, professional services, implementation, customer success management, or account management, preferably within the supply chain domain.

Essential qualifications include:

  • Proven customer-facing experience.
  • Willingness to travel within the region up to 60% of the time.
  • Exceptional written and verbal communication and presentation skills.
  • Strong negotiation and stakeholder management abilities.
  • Experience engaging with C-Suite executives.
  • Adeptness in a fast-paced, entrepreneurial, results-driven environment.
  • Data-driven mindset with a commitment to maintaining consistent engagement processes.
  • Strong business acumen and analytical skills.
  • Familiarity with the SaaS technology landscape.
  • A degree-level qualification.

Experience in the supply chain industry is preferred, with knowledge of JDA Solutions being a plus. A background in consulting is also advantageous.


Benefits:
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401K with Matching contributions.
  • Flexible Time Off policies.
  • Corporate Fitness Program.
  • Wellbeing Days.
  • A variety of voluntary benefits including Legal Plans, Accident and Hospital Indemnity, Pet Insurance, and more.


At Blue Yonder, we are dedicated to fostering a workplace that promotes inclusion and belonging, allowing everyone to share their unique voices and talents in a safe environment.

We are guided by our core values and take pride in our diverse culture as an equal opportunity employer.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.