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Client Success Specialist

2 months ago

Dallas, Texas, United States BayOne Solutions Full time

Job Title: Customer Success Manager

Company: BayOne Solutions

Job Type: Full-time

About Us: BayOne Solutions is a dedicated Talent Solutions Partner committed to bridging the talent gap in the tech industry. We focus on delivering qualified professionals on demand, enhancing the skills of existing teams in emerging technologies, and streamlining business operations. Our mission emphasizes diversity and inclusion within the tech sector.

Position Overview: As a Customer Success Manager, you will be instrumental in fostering and sustaining robust relationships with our internal client leaders and operational administrators. Utilizing a consultative approach, you will collaborate with clients to assess their staffing requirements, facilitate order fulfillment, and expand customer engagement within existing accounts. This role necessitates a comprehensive understanding of staffing dynamics and the capability to propose creative solutions tailored to client demands.

Key Responsibilities:

  1. Client Relationship Management:
  • Develop and maintain long-lasting, productive partnerships with client facilities.
  • Establish strong connections with key decision-makers and stakeholders.
  • Acquire detailed insights into client staffing patterns and anticipated needs.
  1. Sales and Revenue Growth:
  • Enhance customer engagement by generating and fulfilling orders in partnership with the Recruitment team.
  • Formulate and execute strategies to expand accounts, introduce additional services, and deliver ongoing value to clients.
  • Identify and explore new market opportunities by staying informed about industry trends.
  1. Consultative Sales Approach:
  • Engage in proactive dialogue with clients to uncover their needs, concerns, and perceptions regarding supplemental staffing.
  • Recommend suitable staffing solutions that align with client requirements, utilizing success stories and industry insights.
  • Assist in client contract negotiations, ensuring alignment with both client expectations and company growth objectives.
  1. Collaboration with Recruitment Teams:
  • Work closely with the Recruitment team to promote open positions, analyze market strategies, and forecast new business opportunities.
  • Review and present candidate profiles to clients, emphasizing their suitability for the roles to encourage interview intent.
  1. Client Support and Issue Resolution:
  • Document and maintain client contact information and activity to enhance the efficiency of the sales cycle.
  • Oversee the client renewal process, discussing contract terms and monitoring timelines.
  • Escalate client issues to leadership as necessary, ensuring prompt resolution to uphold strong relationships.

Qualifications:

  • Demonstrated experience as a Customer Success Manager or in a comparable client-facing role.
  • Strong consultative sales abilities and the capacity to build rapport with clients.
  • Thorough understanding of the staffing industry, including current trends and challenges.
  • Exceptional communication and negotiation skills.
  • Ability to collaborate effectively with cross-functional teams in a dynamic environment.
  • Proficiency in utilizing CRM systems and other relevant software.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional development and career advancement.
  • A vibrant and supportive work environment.