Client Success Strategist
2 weeks ago
Role Overview:
As a pivotal member of the Customer Success team, you will be instrumental in nurturing and maintaining robust relationships with our esteemed clients to facilitate ongoing growth.
Company Background:
Keepit is an innovative SaaS company specializing in cloud-based backup solutions, dedicated to expanding our reach globally.
Core Responsibilities:
Your primary duties will encompass:
- Acting as a trusted advisor, providing insights and support to help clients achieve their business objectives.
- Managing a diverse portfolio of customers by developing and implementing strategic account plans.
- Overseeing the complete sales cycle, which includes reselling, upselling, and cross-selling initiatives.
- Continuously fostering the growth of our partner network.
- Representing Keepit effectively within client environments and engaging with IT stakeholders.
- Creating and executing strategies to enhance customer adoption and utilization of Keepit’s services.
- Understanding clients' IT requirements and crafting tailored user and business cases.
Team Dynamics:
As part of the Customer Success team, you will work under the guidance of the Senior Director of Customer Success, contributing to a collaborative and supportive work environment.
Candidate Profile:
The ideal candidate will possess:
- A comprehensive understanding of customer relationship management and the alignment of SaaS solutions with business goals.
- Experience in managing partner relationships, particularly with large enterprise clients.
- Strong skills in account management, including the ability to activate existing partnerships and minimize churn.
- A collaborative mindset, valuing knowledge sharing and constructive relationships with various stakeholders.
- An entrepreneurial spirit, contributing positively to the workplace culture and team dynamics.
Company Culture:
At Keepit, we celebrate diversity and strive to create an inclusive environment that enhances our product offerings and customer interactions.
Application Process:
Interested candidates are encouraged to submit their resumes through our career portal. We maintain a fair and transparent recruitment process to ensure mutual fit.
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