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Client Success Strategist

2 months ago

Dallas, Texas, United States Blue Yonder Full time
Overview


At Blue Yonder, we prioritize our customers and are currently evolving our service offerings to a Software as a Service (SaaS) model.

We are seeking a Customer Success Partner to become a vital member of our Cloud Services Group.

Key Responsibilities:
  • Implement customer success strategies to enhance adoption and proficiency with Blue Yonder solutions.
  • Act as the main contact for non-commercial relations and manage general escalations.
  • Track and promote adoption metrics, including deployment, utilization, and value realization.
  • Gain insights into customers' industries and business processes.
  • Conduct strategic account meetings and regular check-ins.
  • Create and oversee a long-term adoption and value realization strategy for each customer.
  • Evaluate customer engagement through ongoing satisfaction assessments and NPS tracking.
  • Provide customers with valuable recommendations on industry trends and best practices.
  • Establish and nurture relationships with key C-Level customer sponsors.
  • Lead and prepare for business reviews involving Blue Yonder stakeholders.
  • Advocate for customers by promoting industry best practices and Blue Yonder methodologies.
  • Identify opportunities for business development within accounts, focusing on cross-selling and up-selling.
  • Recognize strategic risks and take proactive measures for resolution.

Specific Goals Include:
  • Encouraging customer adoption of SaaS technology.
  • Enhancing customer reference-ability through speaking engagements and case studies.
  • Expanding customer SaaS solutions.
  • Delivering value to clients through targeted QBR/EBRs utilizing value-based metrics.
  • Providing thought leadership and domain expertise to assist customers in realizing value.

Key Activities:
  • Engage with senior executives at strategic accounts.
  • Develop a comprehensive customer success roadmap.
  • Conduct regular customer check-ins.
  • Facilitate periodic business reviews.
  • Monitor customer performance and relationships.
  • Establish credibility as a trusted advisor.
  • Coordinate with Blue Yonder internal resources as necessary.
  • Oversee value baselining and tracking.
  • Curate relevant product and industry information for customers, along with pertinent Blue Yonder updates.
  • Lead customer success value metrics workshops.

Qualifications:


Minimum of 12 years of experience in consulting, professional services, implementation, customer success management, or account management is required.

Proven knowledge and experience in the supply chain domain are essential.

Experience in customer-facing roles is mandatory.

Willingness to travel within the region up to 60% of the time to meet with customers.

Exceptional written and verbal communication and presentation skills are necessary.

Strong negotiation and stakeholder management abilities are required.

Experience interacting with C-Suite Executives is essential.

Ability to thrive in a fast-paced, entrepreneurial, results-driven environment.

Data-driven mindset with a commitment to maintaining consistent engagement processes.

Strong business and analytical skills are required.

Familiarity with the SaaS technology landscape is necessary.

A degree-level qualification is expected.


Experience in the Supply Chain Industry is preferred. Knowledge of JDA Solutions is advantageous. A background in consulting is a plus.


Benefits:
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401K with Matching contributions.
  • Flexible Time Off policies.
  • Corporate Fitness Program.
  • Wellbeing Days.
  • A variety of voluntary benefits including Legal Plans, Accident and Hospital Indemnity, Pet Insurance, and more.


At Blue Yonder, we are dedicated to fostering a workplace that promotes inclusion and belonging, allowing everyone to express their unique voices and talents in a safe environment.

We are guided by our core values and take pride in our diverse culture as an equal opportunity employer.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.