Information Systems Management Coordinator
2 weeks ago
Office of the Chief Judge / Adult Probation Department - Cook County
POSITION TITLE: INFORMATION SYSTEMS MANAGEMENT COORDINATOR
DIVISION: Management Information Systems
GRADE: 18 - Teamsters 700
REPORTS TO: Director of Information Services
Key Responsibilities:- Accurately modify, update, and extract reports from a relational database.
- Implement necessary corrections within the database.
- Oversee maintenance of computer hardware, printers, scanners, inventories, and directories.
- Resolve telecommunications issues as they arise.
- Participate in meetings as required.
- Effectively communicate with various Cook County agencies regarding equipment and application issues.
- Provide support to staff regarding application inquiries and technical issues, including after-hours assistance.
- Collaborate with contracted vendors to troubleshoot application-related problems.
- Be available for troubleshooting during evenings, weekends, and holidays on a rotational basis.
- Work alongside the Department's Research Division to gather data for operational improvements and grant applications.
- Manage and administer website content management systems.
- Perform additional duties as assigned.
- Strong understanding of relational databases and SQL.
- Basic knowledge of IP addressing and subnets.
- Advanced knowledge of PC and printer hardware.
- Proficient in Microsoft Office applications.
- Ability to create user manuals and conduct training sessions.
- Willingness to travel to various office locations using a personal vehicle.
- Must establish residency in the state of Illinois within 90 days of employment.
- Bachelor's degree in Information Technology or at least two years of relevant experience.
- Exemplary problem-solving and critical thinking abilities.
- Attention to detail with the ability to meet deadlines.
- Professional demeanor with a commitment to confidentiality.
- Ability to work independently and effectively communicate with all staff levels.
- Proactive in seeking guidance from supervisory personnel.
- Capability to manage multiple tasks under time constraints.
- Research skills to resolve technical issues and implement solutions.
- Willingness to learn new software applications and systems as they become available.
- Experience in drafting and evaluating Requests for Proposals (RFPs) and vendor selection.
- Strong project management skills; certification is a plus.
- Familiarity with IT management platforms such as Kaseya.
- Ability to sit at a desk for extended periods while using a computer.
- Proficient in data entry for a minimum of seven hours at a time.
- Capability to reach for equipment or supplies as needed.
- Ability to lift and move heavy equipment, minimum 30 pounds.
- Able to bend and kneel as required.
- Daily use of telephone and computer keyboard.
- Availability to work in-person throughout the scheduled work week.
Qualified applicants should submit a letter of interest and a current resume.
This position requires a pre-employment drug screening and criminal background check. All offers of employment are contingent upon successful completion of all screening processes.
THE OFFICE OF THE CHIEF JUDGE AND ADULT PROBATION DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER.
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