Program Operations Manager

4 days ago

Washington, Washington, D.C., United States Technical Assent Full time

Job Title: Program Operations Manager

 

About Technical Assent:

We are a passionate team dedicated to designing exceptional service experiences for our clients in government, business, and not-for-profit sectors. Our work is driven by evidence, grounded in understanding, and focused on impact.

 

Job Overview:

This role involves working as part of an innovative team to research, prepare, and deliver high-quality solutions to support our Federal government client. You will be responsible for completing tasks independently, leading others, and contributing to the overall team effort to solve challenging problems for our customers.

 

Key Responsibilities:

  • Facilitate recurring meetings and strategy sessions with key stakeholders to ensure alignment and progress on project initiatives.
  • Assist in creating and managing strategic communications, including developing promotional materials.
  • Provide weekly office hours for project-related inquiries, troubleshooting, and stakeholder support.
  • Conduct site visits to assess programs, identify barriers or risks, and provide mitigation strategy recommendations.
  • Contribute to the development of promotional videos, training modules, and other media resources to enhance stakeholder engagement and project outreach.
  • Provide project coordination support as needed, assisting with scheduling, task tracking, and ensuring timely project execution across multiple locations.
  • Submit detailed monthly status reports documenting project progress, including activities, resources expended, and other relevant information.
  • Assist in identifying successful initiatives and expanding their adoption across a broader network, ensuring effective implementation and driving systematic improvements in key areas.
  • Support efforts to engage and inform local stakeholders, ensuring they remain informed and actively involved in the process of implementing best practices.
  • Collaborate in developing thorough implementation guides for each successful practice, providing a clear and comprehensive resource for facilities to reference during adoption.
  • Prepare monthly progress reports and dashboards that highlight the status, challenges, risk mitigation, and key outcomes of each practice.
  • Support data collection and analysis to assess the impact and success of each practice, ensuring accurate tracking of relevant metrics.
  • Produce final reports at the end of each implementation phase, documenting outcomes, lessons learned, and recommendations for future improvements.

 

Requirements:

  • Bachelor's degree in business administration, healthcare administration, communications, or a related discipline.
  • 6+ years of relevant professional experience.
  • Experience supporting cross-functional teams and working with diverse stakeholders.
  • Proven experience in supporting a Program Management Office (PMO).
  • Curious and open-minded approach to work.
  • Thrive in a continuous Build-Measure-Learn cycle.
  • Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.).
  • Excellent verbal and written communication skills.
  • Ability to obtain and maintain a Public Trust security clearance.

 

Salary and Benefits:

The salary range for this position is $80,000 - $110,000 per annum, depending on experience. We offer a highly competitive benefits package, including flexible PTO, healthcare coverage, FSA, HSA, short and long-term disability, 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

 

Additional Information:

Techinical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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