Program Operations Manager

24 hours ago


Washington, Washington, D.C., United States Universal Service Administrative Company Full time
About the Job

This Program Operations Manager position offers a unique opportunity to work in a dynamic and collaborative environment, driving efficiency improvements and enhancing the effectiveness of our core programs. As a key member of our team, you will analyze data, identify areas for improvement, and develop strategies to optimize processes and systems.

Responsibilities:

  1. Analyze data to identify trends, opportunities, and challenges impacting our core programs.
  2. Collaborate with operations and IT teams to develop and implement process improvements, ensuring seamless integration with existing systems.
  3. Develop and manage performance metrics, tracking progress and identifying areas for enhancement.
  4. Work closely with management and applicants to resolve issues affecting funding, providing expert analysis and guidance.
  5. Conduct research on federal regulations, ensuring compliance with program rules, eligibility designations, and FCC orders.

About You

To excel in this role, you will need a Bachelor's degree and/or relevant technical training, with a strong background in data analysis, process improvement, and project management. A minimum of three to four years of directly related experience is required, along with experience working in the telecommunications industry, performing audit response functions, and leveraging financial systems. Strong analytical skills, attention to detail, and excellent communication skills are essential.

Compensation

The estimated salary range for this role is $65,000 - $95,000 USD per year, with an annual performance bonus and comprehensive benefits package.



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