Service Advisor

4 days ago


Concord, California, United States Sonic Automotive Full time

Job Summary


We are seeking a highly skilled and customer-focused Service Advisor to join our team at Sonic Automotive's Concord Honda dealership. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department and providing exceptional customer service to our valued clients.


Key Responsibilities


  • Customer Service
  • Provide a welcoming and professional experience for customers, ensuring their needs are met and exceeded.
  • Service Coordination
  • Act as a liaison between customers and our skilled technicians, ensuring accurate diagnosis, service, and repair of vehicles in a timely manner.
  • Communication and Documentation
  • Listen attentively to customers' concerns, accurately document vehicle issues, and provide detailed explanations of recommended services and repairs.
  • Financial Management
  • Communicate estimated costs and obtain customer approval for services, schedule appointments, and manage service bay availability.
  • Quality Control and Follow-up
  • Update customers on the status of their vehicles throughout the service process, provide accurate repair timelines, and inform customers of any delays.
  • Administrative Tasks
  • Create and maintain detailed service records for each customer, prepare and explain invoices, process payments, and handle billing inquiries.
  • Continuous Improvement
  • Stay informed about the latest automotive technologies and services, and provide customers with information about maintenance schedules and recommended services.

Requirements


  • 3+ years of experience as a Service Advisor in an automotive dealership.
  • Strong communication and customer service skills.
  • Knowledge of automotive systems and basic technical understanding.
  • Ability to multitask and thrive in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Familiarity with service department operations and procedures.
  • Valid driver's license and a clean driving record.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications


  • Experience using and working with CDK.
  • Prior Honda experience.

Compensation and Benefits


  • OTE (On-Target-Earnings): $75,000 - $125,000+ / year
  • Commission is based on achieving individual and store quotas.
  • Base Hourly Compensation: $18.00 per hour.
  • Production bonus based on individual or team performance.

Work Schedule


  • FULL TIME
  • 5 days a week / 2 days off
  • Off Sundays and 1 weekday off

Benefits Package


  • Medical, dental, vision insurance
  • 401k plan with company match
  • Paid Time Off accrual
  • Closed for Thanksgiving day and Christmas day
  • Employee discounts on purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company

Confidentiality


All your information will be kept confidential according to EEOC guidelines.


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