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Customer Service Representative I

2 months ago


Newark, New Jersey, United States Conduent Business Services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate I. In this role, you will be responsible for providing exceptional customer service to our clients' customers, resolving questions and concerns related to their accounts, and delivering a world-class experience across every interaction.

Key Responsibilities
  • Provide service and assistance to customers regarding new account enrollment, assigning transponders, processing violation payments, billing, account maintenance, payment processing, and general information.
  • Complete and submit all necessary daily paperwork.
  • Balance and reconcile at the end of the day.
  • Work alternate Saturdays from 7:45 a.m. to 2:15 p.m. with a weekday off on the week of your scheduled Saturday.
  • Work schedule will be 10:30 a.m. to 7:30 p.m. M-F with alternate Saturdays. Must be flexible to work other shifts as needed.
Requirements
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma or equivalent.
  • Must be able to successfully pass a criminal background check.
What We Offer
  • Full-time employment.
  • Career growth opportunities.
  • Full benefit options.
  • Great work environment.