Guest Services Ambassador

2 weeks ago


Denver, Colorado, United States OCI Hospitality Full time
About the Role

We are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn & Suites Cherry Creek. As a Guest Service Representative, you will be the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for providing exceptional customer service, answering phone calls, checking guests in and out, and fulfilling their requests in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and services.
  • Check guests in and out, ensuring that their stay is smooth and hassle-free.
  • Fulfill guest requests, such as providing extra towels, late checkouts, and shuttle services.
  • Communicate with the Maintenance and Housekeeping teams to ensure that guest rooms are clean and well-maintained.
  • Ensure that billing and payments are accurate and up-to-date.
  • Actively promote safety and security measures to ensure a secure environment for guests and staff.

About You:

We are looking for a positive and friendly individual who is able to work well in a team environment. You must be able to work flexible hours, including weekends, and be committed to dependability. You should be able to juggle multiple tasks while retaining your composure and remaining approachable. A genuine interest in improving the overall experience for your teammates and guests is essential.

What We Offer:

We offer a rewarding and fun work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. You will be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We believe our greatest and most valuable asset is our people.



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