Experience Ambassador

1 week ago


Denver, Colorado, United States Sentral Services Full time
About Sentral

Sentral is a network of urban residential communities that redefine the way people live, travel, and work. Our mission is to provide a unique living experience that combines convenience, connection, and comfort. We offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods.

Position Overview and Responsibilities

The Experience Ambassador is a key member of our team, responsible for providing exceptional customer service to our residents and guests. This role requires a proactive and solution-oriented individual who can engage with residents and guests, resolve inquiries, and provide recommendations for local attractions and services.

Key Responsibilities:
  • Provide exceptional customer service to residents and guests
  • Resolve inquiries and requests in a timely and professional manner
  • Recommend local attractions and services to residents and guests
  • Monitor and maintain the cleanliness and atmosphere of entry lobbies and common spaces
  • Manage building access for guests, residents, and authorized vendors
  • Assist with administrative duties and special projects as needed
Requirements:
  • High School Diploma or equivalent required; some college preferred
  • A minimum of one year of experience working in hospitality or customer service industry required
  • Multifamily experience preferred
  • Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors
  • Computer savvy with the capacity to learn and master multiple software systems
Sentral Benefits
  • Healthcare Coverage: We offer comprehensive healthcare plans to our team members and their families
  • Career Development: We provide extensive learning and development opportunities to support growth
  • Paid Time Off: We foster a flexible work lifestyle by offering generous paid time off to team members
  • Matching 401K: We offer a 401(k) plan with a match to help you reach your savings goals

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