Guest Experience Ambassador

2 days ago


Denver, Colorado, United States Marriott Hotels & Resorts Full time
About This Role

We are seeking a skilled Front Desk Agent to join our team at Marriott Hotels & Resorts. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a memorable and unique experience.

Key Responsibilities:
  • Guest Check-in and Check-out: Process guest arrivals and departures in a timely and efficient manner.
  • Room Assignments: Assign rooms to guests based on their preferences and availability.
  • Guest Services: Provide a wide range of services to guide guests through their stay, including concierge services, tour bookings, and local recommendations.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with guests and colleagues in a professional and courteous manner.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints in a timely and efficient manner.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.

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