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Housekeeping Ambassador
2 months ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Housekeeping Ambassador. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and appearance of our hotel, while providing exceptional service to our guests.
Key Responsibilities- Maintain the cleanliness and appearance of the hotel, including the lobby, hallways, public areas, and guest rooms.
- Provide exceptional service to our guests, including responding to their requests and resolving any issues in a timely and professional manner.
- Act as an advocate for the hotel, promoting our brand and values to our guests and colleagues.
- Develop relationships with guests to ensure their stay is memorable and enjoyable.
- Perform deep cleaning tasks, including shampooing rooms and public spaces, as assigned.
- Set up and maintain complimentary hotel lobby functions, including the morning coffee service and nightly concierge events.
- Deliver housekeeping items to guest rooms upon request from the front desk.
- Respond to guest requests in a friendly and professional manner.
- Return lost items to the Housekeeping Department with proper documentation.
- High School Diploma or equivalent preferred.
- 1 year of experience in customer service or a similar position.
- Previous housekeeping experience is a plus.
- Passion for customer service and good verbal communication skills.
- Basic writing skills.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
Kimpton Hotels is a boutique hotel chain that values diversity and inclusivity. We believe that our employees are the heart of our business and strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, ages, religions, physical abilities, sexual orientations, and gender identities.
