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Customer Service Representative
2 months ago
Terminix Service Company Inc. is a locally owned, independent business with a rich history dating back to 1947. As a family business, we prioritize our employees' growth and well-being, offering a unique blend of a family atmosphere and a major corporation's resources.
Customer Care Specialist RoleWe are seeking a highly skilled Customer Care Specialist to join our office team in Asheville, NC. As a key member of our team, you will be responsible for providing exceptional customer service, handling medium to high call volumes, and developing strong relationships with our clients.
Key Responsibilities:- Handle inbound and outbound phone calls, ensuring timely and effective resolution of customer issues.
- Develop and nurture customer relationships to retain customers, build new business, and meet customers' expectations.
- Oversee account management, maintaining a focus on customer service to prevent loss of customers.
- Understand Terminix Service Company Inc.'s services and products to clearly share with customers.
- Offer customer solutions with products and services to meet their needs and resolve any pest and other issues.
- Call center and/or customer service work experience.
- Demonstrated sales ability.
- Ability to discuss services and speak knowledgeably to customers.
- Ability to up-sell services to customers.
- Ability to work well under pressure and deal with difficult situations or customers.
- Valid Driver's license required.
We provide a competitive compensation package, including a full-time schedule with day shift hours, minimal pay discussions starting at $15/hour, plus competitive commission on sales. We also offer a generous health insurance package, flexible spending account, life insurance, paid holidays, paid time off, a 401(k) plan with a match after 6 months, a profit-sharing plan, and more perks.
We invest in our employees' growth and well-being, offering training from day one, a hands-on approach, and opportunities for advancement. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
