Customer Service Representative

4 weeks ago


Asheville, North Carolina, United States BMW of Asheville Full time
Customer Service Representative

BMW of Asheville is seeking a positive team member to provide a luxury experience to both internal and external customers. Our goal is to provide the best customer experience and create life-long relationships.


Our culture and standards define our day-to-day beliefs, encompassing our Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. We promote transparency and a collaborative environment where team members are encouraged to express their ideas.


We are seeking a Customer Service Representative with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the caller's business, and direct the caller to their destination.


This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.


Responsibilities
  • Calculate the customer's bill using the dealership's computer system
  • Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumers to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate the switchboard telephone system
  • Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist managers with various clerical duties as needed
  • Be friendly, professional, courteous, and efficient when working with all customers and employees
  • Familiarize yourself with department structures and internal procedures for assisting customers efficiently

Qualifications
  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights and weekends
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Acceptable motor vehicle driving record according to dealership guidelines


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